by Janine Milne | Oct 3, 2016 | Strategy & Leadership
“We’ve basically reinvented what manufacturing is. Manufacturing now and going forward is a different business.” That’s a bold statement from Nick Frank, co-founder and managing partner at Si2 Partners, but as far as Frank is concerned,...
by Derek Korte | Sep 15, 2016 | Strategy & Leadership
Originally published in the spring issue of Field Service, a quarterly print magazine from Field Service Digital and ServiceMax. The next issue is due in early October. Service organizations are only as good as their internal operations allow. For growth-minded...
by Derek Korte | Sep 2, 2016 | Field Service Spotlight
It’s impossible to stay on top of every service news story. (We get it.) Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for August’s top stories, from dealing with the IoT data deluge to Schneider Electric’s bold plan to exceed...
by Sean Lyden | Jun 28, 2016 | Mobile & Tech
Most telematics systems capture and transmit data on driver and vehicle performance, so that fleet managers can make smart decisions to improve fuel economy, promote safer driving behaviors and prevent downtime — all with the aim of squeezing more profit from their...
by Janine Milne | Jun 20, 2016 | Customer Experience
Manufacturers start on the road to servitization for many different reasons. For some, their customers demand it; others see it as a way to compete through innovation rather than just through costs. For many, it’s a case of simple economics: As they grow in size...
by Derek Korte | Apr 28, 2016 | Customer Experience
Services already contribute an outsize portion to the global economy, a trend that shows no signs of slowing. Soon, companies will be known not for the things they make, but for the services they provide. But lingering product-centric mindsets can be tough to shake...
by Janine Milne | Apr 21, 2016 | Customer Experience
Many manufacturing companies are realizing there’s a limit to how money can be made from making “stuff” — particularly when those goods can often be made far cheaper elsewhere in the world. Instead, the penny is beginning to drop that servitization —...
by Derek Korte | May 12, 2015 | Strategy & Leadership
The distinction between service and manufacturing continues to shrink as products get smarter and as manufacturers recognize there are piles of money to be made supplying services after the sale. Thanks to the Internet of Things (IoT), that often means responding when...
by Derek Korte | Apr 2, 2015 | Customer Experience
There’s something strange happening inside industrial giants like Rolls-Royce, Siemens and GE. Executives are giving away products and tapping into a new — potentially even more lucrative — revenue source: ongoing, advanced service contracts for those products....
by Preeti Upadhyaya | Mar 27, 2015 | Field Service Spotlight
With today’s fast-paced news cycle, it’s difficult to stay on top of every field service story. We get it. To help keep you up to speed, we’re recapping our most popular stories every month in a new series, “In Case You Missed It.” Keep...
by Michael Blumberg | Mar 26, 2015 | Strategy & Leadership
I remember attending a conference at the beginning of my career in the late ’80s, where service executives from the leading computer manufacturers at that time (think Digital Equipment Corporation, Control Data Corporation, Burroughs and Univac) predicted field...
by Derek Korte | Mar 10, 2015 | Customer Experience
One of the hottest money-making opportunities in service these days is coming from companies that — traditionally, at least — aren’t service providers. Manufacturers are realizing it’s no longer enough to make products. Now, they must also sell advanced...