Author
Janine Milne
Janine Milne has been writing about HR, technology and business for more than 20 years, both as a freelancer and as an in-house editor.
Thermondo Turns Up the Thermostat on the Home Heating Market
It may be a relatively small start-up, but Thermondo is making big waves in the home heating industry. What sets Thermondo apart from its home heating installation competitors? Its state-of-the-art technology, which it skillfully deploys in every facet of its... Read more
Vinçotte’s 145-Year Paper Trail Goes Digital
By digitizing its operation, a venerable European inspection firm hopes to boost productivity by 15 percent and open the door to new business opportunities. Paper has flowed through the heart of Vinçotte’s business operations since 1872, when a young engineer... Read more
Domino’s Service Revolution: Greater Freedom, Greater Revenue
With its “Step Change in Service” program, Domino Printing Sciences has found that it pays to give technicians more autonomy on service calls. Training technicians to offer customers more than reactive service has proven to be highly profitable for Domino... Read more
IoT Transforms Service at Medical Technology Firm Elekta
How the IoT and centralized field service are helping radiation therapy company Elekta slash downtime for vital cancer treatment systems Editor’s note: This story first appeared in the latest issue of Field Service, a quarterly print magazine from Field Service... Read more
Sky Italia’s Field Techs Dish Up Sales
Sky Italia aims to boost its satellite dish installers’ skills to transform the company’s service arm from a cost center to a revenue generator. Editor’s note: This story first appeared in the latest issue of Field Service, a quarterly print magazine from Field... Read more
QubeGB Puts On-Demand Booking on the Roadmap
UK service provider QubeGB is gearing up to offer ‘Uber-style’ real-time booking for its telecom and ISP customers. We’ve all been spoiled by the on-demand economy where cabs, groceries, and a host of other services are available at the tap of a... Read more
Medical Device Firm IBA Takes a Global View of Field Service
Deploying a global field service system is spearheading IBA’s plans to drive greater efficiency both internally and for customers as it grapples with rapid expansion. Belgian medical device firm IBA, which builds and maintains complex proton therapy machines for... Read more
How Industrial Companies Are Making the Shift to Services
For industrial companies, making the shift from products to services demands a different approach to people, process and strategy. It’s a step into unknown territory, but one many are willing to take to remain competitive and to reap the rewards of new,... Read more
The Secret to Success? Learn to Fail
400,000 people in the U.S. die every year because of avoidable medical error – that’s like two jumbo jets crashing every day, or 9/11 happening every four days. It’s the nation’s third biggest killer: clinicians killing patients. It was a statistic... Read more
‘The Growth Engine for Revenue’: Service’s Rising Role at Maximize Europe
No longer an afterthought, a cost center or a wallflower when it comes to investment, field service is now rivaling sales in terms of revenue generation. “The growth engine for revenue,” is how ServiceMax CEO Dave Yarnold described it to the audience gathered in... Read more