by Derek Korte | Mar. 21, 2019 | Mobile & Tech, Strategy & Leadership
The term “digital transformation” is among the buzziest of business buzzwords. It means different things to different people, depending on their role and industry. For global manufacturing leaders, it often elicits a mix of opportunity and apprehension. They don’t... Read more
by Shep Hyken | Mar. 19, 2019 | Field Service, Strategy & Leadership
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. You’ve heard of the “pay it forward’ concept. Many people use the phrase to describe doing a good deed for someone with no other expectation than... Read more
by Julie Kendrick | Mar. 13, 2019 | Mobile & Tech, Strategy & Leadership
Minneapolis-based writer Julie Kendrick tours Red Wing Shoes’ century-old factory to understand how the American icon blends tried and true with the new — techniques, machinery and even craftspeople — to make 16,000 pairs of work boots every week. Based on the... Read more
by Derek Korte | Mar. 5, 2019 | Mobile & Tech, Strategy & Leadership, uncategorized
For business leaders who operate complex equipment like oil rigs and refineries, “service” has a different meaning than for, say, a manufacturer that sells equipment and fixes it at a customer’s location. But this complex, often immovable equipment still... Read more
by Suzanne Lucas | Mar. 1, 2019 | Field Service, Strategy & Leadership
The U.S. Postal Service’s unofficial motto — “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds” — was called into question during the polar vortex when the agency halted mail... Read more
by Shep Hyken | Feb. 18, 2019 | Field Service, Strategy & Leadership
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. “Please stay on the line to answer a short, one-question survey at the end of this call.” That’s what I heard just before the agent picked up the phone to... Read more
by Jane Irene Kelly | Feb. 12, 2019 | Mobile & Tech, Strategy & Leadership
In September 2018, Brett Levanto, vice president of communications for the Aeronautical Repair Station Association (ARSA), an international trade association for the aviation maintenance industry, testified before Congress. He warned of a “gathering storm” of... Read more
by Bill Pollock | Feb. 8, 2019 | Sales & Marketing, Strategy & Leadership
When a services organization experiences a decline in customer revenues, there are many ways in which it can assess the damage, identify the causes and begin to correct the problem. Some organizations may attempt to do so entirely by using their in-house resources,... Read more
by Donald B. Stephens | Feb. 6, 2019 | Mobile & Tech, Strategy & Leadership
The company holiday party, an event that often elicits feelings of embarrassment or dread—and at least a tepid appreciation for a free meal. The same can be said for office meetings: free donuts and coffee, served with a side of arguments or complaints. Is it any... Read more
by Suzanne Lucas | Feb. 4, 2019 | Strategy & Leadership
Business is hard and you need to make money. Sometimes things happen outside of your control or a new competitor pops up and what was easy before now becomes complicated. Lots of business owners put pressure on their managers to reach goals, right? Ask — no, demand —... Read more
