by Jay Shears | Jan. 14, 2019 | Field Service, Strategy & Leadership
“It is difficult to say what is impossible, for the dream of yesterday is the hope of today and reality of tomorrow.” — Robert Goddard These days, “changing change” has become the “hope of today” with limitless choices enabled by big data, the internet of... Read more
by Coen Jeukens | Jan. 8, 2019 | Sales & Marketing, Strategy & Leadership
Coen Jeukens, director global customer transformation for ServiceMax, asks if we are measuring productivity with the wrong criteria. Repurposed with permission from Connected Technology Solutions Magazine. For decades the OECD has reported a global productivity... Read more
by Derek Korte | Jan. 3, 2019 | Mobile & Tech, Strategy & Leadership
Editor’s note: Originally published in Field Service, a quarterly print magazine by Field Service Digital and Predix ServiceMax. Check out the full magazine in print or online. These days, service leaders are adept at using data to run smart, efficient operations. For... Read more
by Derek Korte | Dec. 27, 2018 | Field Service, Mobile & Tech, Sales & Marketing, Strategy & Leadership
‘Tis the season for reflection and gratitude. So, before you look ahead to the resolutions for your business in the new year, take a moment to relive last year’s top service industry news. Below are the most popular stories on Field Service Digital (plus a... Read more
by Suzanne Lucas | Dec. 18, 2018 | Strategy & Leadership
Let’s face it: Managers can be annoying and, from time to time, you may be tempted to ignore their instructions. This is all completely logical, of course. Managers often haven’t done the job you’ve done—at least not for years—and you likely have... Read more
by Shep Hyken | Nov. 26, 2018 | Strategy & Leadership
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. My latest book, The Convenience Revolution, is all about making the customer experience as frictionless as possible. In the book, there are six... Read more
by Derek Korte | Nov. 20, 2018 | Strategy & Leadership
Editor’s note: Originally published in Field Service, a quarterly print magazine by Field Service Digital and ServiceMax. Check out the full magazine in print or online. Field Service Digital caught up with Eddie Amos, corporate vice president of Predix Platform and... Read more
by Derek Korte | Nov. 7, 2018 | Strategy & Leadership
Editor’s note: This story by Mark Homer, VP of global customer transformation at ServiceMax from GE Digital, was adapted from Connected Technology Solutions Magazine for Field Service, a quarterly print magazine by Field Service Digital and ServiceMax. Check out the... Read more
by Shep Hyken | Oct. 25, 2018 | Strategy & Leadership
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. Shep Hyken’s latest book, “The Convenience Revolution,” is available now. The other day I was at my hotel waiting for my client to pick me up... Read more
by Michael Blumberg | Oct. 22, 2018 | Strategy & Leadership
Are you trying to find ways to improve first time fix, increase inventory fill rates and improve profits? Then you don’t want to miss our free webinar on Nov. 5 about overcoming common service parts challenges. I’ll be joined by Mike Ross, director of... Read more
