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Is ‘Right to Repair’ Right for Industry?

Is ‘Right to Repair’ Right for Industry?

Editor’s note: This right to repair article originally appeared on Information Age and is adapted here. The ‘Right to Repair’ movement across Europe and the US is growing teeth. It has been building for the last few years in response to a number of factors: the...

A Pivotal Moment for Field Service

A Pivotal Moment for Field Service

Today is a historic day for ServiceMax and a seminal moment for our industry as we’ve announced our plans to become a publicly traded company listed on the Nasdaq stock exchange, as well as our agreement to purchase LiquidFrameworks, a leading mobile field operations...

Asset 360 Summer ’21: Scale Up Your Service Business

Asset 360 Summer ’21: Scale Up Your Service Business

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams' efficiency and work quality. Key innovations of the Asset 360 Summer ’21 release: A templatized...

When to Upgrade Your Spare Parts Planning Processes

When to Upgrade Your Spare Parts Planning Processes

For decades, companies have focused on the finished goods supply chain. And while it is very important and contributes to a massive amount of revenue for any organization, there is another type of supply chain slowly growing in the background—the service supply chain....

Comic Brake: Response Time

Comic Brake: Response Time

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.  

Why Are Sales Leaders Taking Over Service?

Why Are Sales Leaders Taking Over Service?

For a couple of years now, I’ve been writing about the convergence of Sales and Service. Service, with all its touchpoints during the operational life cycle of a product, has a tremendous capacity for value creation. To reap that value, Service needs a little more...

Comic Brake: Remote Work

Comic Brake: Remote Work

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Calculating Profitability: How Complex Is It?

Calculating Profitability: How Complex Is It?

There are several questions that service leaders often ask themselves when it relates to profitability. How hard can it be to measure Profitability at the level I need? How many years do I need to wait for good measurement tools? If you look at history, the answer is...

Why We Need To Predict The Future of Customer Unhappiness

Why We Need To Predict The Future of Customer Unhappiness

Editor's note: A version of this article appeared on Minute Hack and is adapted here with permission.  According to a recent McKinsey article entitled Prediction: The future of CX, there is a bit of a mismatch in terms of what companies need to do when it comes to...

Mind the Gap: How to Improve Revenue Growth

Mind the Gap: How to Improve Revenue Growth

At Maximize we discussed the topic of Enhancing the commercial maturity of your services business. In that conversation, we spoke about ‘the Gap’. The Gap between your current service revenue and the maximum revenue you could achieve when every unit sold would have an...