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5 Ways to Navigate Supply Chain Challenges

5 Ways to Navigate Supply Chain Challenges

Supply chain disruptions have been brought to the forefront because of the pandemic and recent geopolitical events. From empty shelves to rising prices, we have felt the downstream impact of these supply chain challenges as consumers. These disruptions have also...

Comic Brake: Pokemon

Comic Brake: Pokemon

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

The Transformative Power of Mobile Solutions

The Transformative Power of Mobile Solutions

Both executives and field teams are feeling intense pressure. Between the Great Resignation, the Silver Tsunami, job burnout, and the increased difficulty in attracting the younger generation to the field service profession, it’s an understatement to say this is a...

Ensuring Field Team Safety & Effectiveness with Mobile Apps

Ensuring Field Team Safety & Effectiveness with Mobile Apps

According to the U.S. Bureau of Labor Statistics, in 2020 there were 2,654,700 non-fatal injuries and illnesses in private industry. During this same period, the total number of fatal work-related industries across sectors was 4,764. It’s common knowledge that one of...

Comic Brake: Dog Sled

Comic Brake: Dog Sled

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Extending ServiceMax Beyond Service: Impact on the Customer

Extending ServiceMax Beyond Service: Impact on the Customer

In the previous 3 blog posts, we looked at how we could leverage the features and functionality of ServiceMax Core and Asset 360 beyond traditional field services applications to impact revenue generation and retention, manage and control costs, and standardize and...

Is Tribal Knowledge Missing from Your Digital Transformation?

Is Tribal Knowledge Missing from Your Digital Transformation?

Putting all the focus on analyzing documented data means you’re missing out on the most important, yet overlooked, knowledge – the kind that’s closely held by long-tenured field service employees. Digital transformation (DX) is on the minds of most service leaders for...

Have You Truly Undergone a Digital Transformation?

Have You Truly Undergone a Digital Transformation?

What is Digital Transformation? This is an interesting question. Digital Transformation can be many things to many people. For instance, Salesforce defines Digital Transformation as: “The process of using digital technologies to create new — or modify existing —...