All Articles


Should Sales and Marketing Be Using Asset and Service Data?

Should Sales and Marketing Be Using Asset and Service Data?

In the digital era, sales and marketing professionals have a wealth of tools, insights and intelligence from data that allows them to know, rather than feel that they’re following the right course. Now, thanks to advances in equipment and asset service data, sales and...

What Value Does Asset Data Hold for the Supply Chain?

What Value Does Asset Data Hold for the Supply Chain?

As a service leader, have you ever wondered why you feel that your inventory and logistics provider is more of a reactive ‘demand’ chain rather than a proactive ‘supply’ chain? This is often the case with many businesses. Internal goals are not always aligned; service...

Comic Brake: Floaties

Comic Brake: Floaties

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

How to Use Service Marketing to Grow Service Revenue

How to Use Service Marketing to Grow Service Revenue

Over the last five to ten years, a growing number of Chief Service Officers (CSOs) have been assigned a service revenue growth target—a trend recently confirmed through research by Noventum, which found that more than 85% of product manufacturers have set a growth...

The Future of Service: Part Human, Part Machine

The Future of Service: Part Human, Part Machine

Society has accepted that many of the traditional jobs, such as stock picking or call center assistants, are becoming increasingly automated. Early fears that as the 4th Industrial Revolution took hold, human employment will be lost to the machines or that robots...

What’s New: ServiceMax Core 21.1 Client

What’s New: ServiceMax Core 21.1 Client

Today we released ServiceMax Core 21.1 Client, the new version of our end-to-end field service management platform. Significant new features improve technician productivity, dispatcher efficiency and customer interactions for our customers that manufacture and service...

Frontline Revenue: Creating an Upsell Strategy

Frontline Revenue: Creating an Upsell Strategy

A couple of years back, I invested in a new air conditioning unit from “Acme Air Conditioning.”  “Jimmy,” my trusted technician from Acme, has been coming out to do the annual maintenance on the unit since it was installed. After the last check, Jimmy tells me the air...

Comic Brake: Therapy

Comic Brake: Therapy

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Is ‘Right to Repair’ Right for Industry?

Is ‘Right to Repair’ Right for Industry?

Editor’s note: This right to repair article originally appeared on Information Age and is adapted here. The ‘Right to Repair’ movement across Europe and the US is growing teeth. It has been building for the last few years in response to a number of factors: the...

A Pivotal Moment for Field Service

A Pivotal Moment for Field Service

Today is a historic day for ServiceMax and a seminal moment for our industry as we’ve announced our plans to become a publicly traded company listed on the Nasdaq stock exchange, as well as our agreement to purchase LiquidFrameworks, a leading mobile field operations...

Asset 360 Summer ’21: Scale Up Your Service Business

Asset 360 Summer ’21: Scale Up Your Service Business

In our Asset 360 Summer ’21 release, we are launching features that allow asset-centric organizations to scale the field service business by improving their service teams' efficiency and work quality. Key innovations of the Asset 360 Summer ’21 release: A templatized...