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Why Your Service Data is Worth 80 IQ Points

Why Your Service Data is Worth 80 IQ Points

It goes without saying that gen AI will dominate strategic conversations this year, as organizations look to take advantage of last year’s breakthrough technology. As Capgemini suggests in its Top 5 Tech Trends to Watch in 2024 report, gen AI will live up to the hype,...

Attracting Gen Z in the Evolving Landscape of Field Service

Attracting Gen Z in the Evolving Landscape of Field Service

Is the industry doing enough to embrace and train a younger generation of technicians? Across industries, organizations are grappling with the challenge of attracting Gen Z workers amid intensifying global competition for talent. In the field service sector, this...

Can Service Drive The Circular Economy?

Can Service Drive The Circular Economy?

Recently the Ellen McArthur Foundation launched its strategy for circular design, offering a timely call for a systemic shift in product design. The approach emphasizes the need for organizations to adopt a holistic design perspective and aligns with emerging trends...

Comic Brake: Seance

Comic Brake: Seance

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Why Service Needs to Be a Team Sport

Why Service Needs to Be a Team Sport

Field service engineers – once seen as a cost to any business – have been transformed in recent years due to advances in technology. Rising customer expectations, service increasingly becoming a profit center rather than a cost center, and enterprise-wide digital...