Michael Blumberg is president of Blumberg Advisory Group, Inc., a management consulting firm specializing in field service and reverse logistics. He is a leading expert on the design, execution, management and coordination of high-tech service and support operations within a wide array of industry segments, including information technology, office automation, medical electronics, building controls and consumer electronics. He has more than 20 years of experience in strategic planning, market research, benchmarking, enterprise systems design and strategic management of product support operations. He blogs at www.michaelrblumberg.com. Follow Michael @blumberg1 and on LinkedIn.
Are you trying to find ways to improve first time fix, increase inventory fill rates and improve profits? Then you don’t want to miss our free webinar on Nov. 5 about overcoming common service parts challenges. I’ll be joined by Mike Ross, director of... Read more
Field service management software enables service organizations to be more efficient in the overall running of their businesses. Blumberg Advisory Group, Inc. is conducting a survey about the process FSOs go through when contemplating purchase and implementation of a... Read more
A 25-year service industry veteran outlines strategies, techniques, and technologies that savvy service leaders use to overcome the talent crunch. The field service industry has seen significant growth during the last several years, and this growth is not without... Read more
Originally published in Field Service, a quarterly print magazine from Field Service Digital and ServiceMax. Check out the full magazine in print or online. A few years ago, a medical device manufacturer hired me to help increase its service revenue. The... Read more
Editor’s note: This post is from Michael Blumberg, president of Blumberg Advisory Group. Drawing from his recent whitepaper about the role of freelancers in field service, Blumberg examines why field service companies are turning toward freelance management... Read more
I remember attending a conference at the beginning of my career in the late ’80s, where service executives from the leading computer manufacturers at that time (think Digital Equipment Corporation, Control Data Corporation, Burroughs and Univac) predicted field... Read more
Michael Blumberg is president of Blumberg Advisory Group Inc., a management consulting firm specializing in field service and reverse logistics. In this guest post, he explains the difference between service marketing and product marketing — and why effective service... Read more