by Derek Korte | Mar 21, 2019 | Mobile & Tech, Strategy & Leadership
The term “digital transformation” is among the buzziest of business buzzwords. It means different things to different people, depending on their role and industry. For global manufacturing leaders, it often elicits a mix of opportunity and apprehension. They don’t...
by Janine Milne | Jun 20, 2018 | Strategy & Leadership
The question on manufacturers’ lips is no longer “What is servitization?” “These days, the question is ‘How do we do it?,'” says Ali Bigdeli, associate professor of industrial service innovation at the Advanced Services Group (ASG),...
by Derek Korte | Oct 17, 2017 | Strategy & Leadership
Wolfgang Ulaga (AT&T professor of Services Leadership at Arizona State University’s W.P. Carey School of Business) and Christian Kowalkowski (associate professor of industrial marketing at Sweden’s Linköping University and Finland’s Hanken School...
by Andrew Thompson | Aug 2, 2017 | Mobile & Tech
You know those big glass cases at every budget eatery that keeps sandwiches warm? They’re called food display cabinets, and a few years ago, a small British cabinet manufacturer was auditioning to become the food display case supplier for Disney World. This was...
by Chris Owen | Jun 8, 2017 | Strategy & Leadership
Editor’s note: This is the first of three posts covering the five megatrends identified by the Advanced Services Group at the Aston Business School and Noventum Service Management in a recent study about how big changes in our society, politics and environment...
by Derek Korte | May 24, 2017 | Field Service Spotlight
Originally published in Field Service, a quarterly print magazine from Field Service Digital and ServiceMax. Check out the full magazine in print or online. Field service is having a moment of sorts, leaving service leaders with plenty of reasons to be optimistic....
by | May 18, 2017 | Strategy & Leadership
GE Digital’s Bill Ruh and ServiceMax’s Dave Yarnold on what’s in store for the manufacturing and service industries. Editor’s note: This story first appeared in the latest issue of Field Service, a quarterly print magazine from Field Service Digital and ServiceMax....
by Donald B. Stephens | May 10, 2017 | Mobile & Tech
A 30-year field service veteran at Xerox discusses his early (and decidedly low-tech) experiment with predictive maintenance nearly two decades ago. Recently, I read an article about how GE is using predictive maintenance in its power plants to maximize output and to...
by Derek Korte | Apr 3, 2017 | Field Service Spotlight
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for March’s top stories covering everything from the need for face-to-face meetings to an unlikely amusement...
by Janine Milne | Mar 2, 2017 | Strategy & Leadership
For industrial companies, making the shift from products to services demands a different approach to people, process and strategy. It’s a step into unknown territory, but one many are willing to take to remain competitive and to reap the rewards of new,...
by Derek Korte | Dec 22, 2016 | Mobile & Tech
Our physical world is connecting to the internet at an astounding clip. That’s apparent with products we use every day, from phones to thermostats and refrigerators. But it’s also happening with important industrial equipment, from X-ray machines to jet...
by Eleanor Musson | Oct 18, 2016 | Strategy & Leadership
For product design- and engineering-minded people, the services revolution requires adopting a whole new mindset, explains the Advanced Services Group’s Eleanor Musson. From the forthcoming issue of Field Service, a quarterly print magazine from Field Service...
