Get Your Shift Together: Hire More Women

Get Your Shift Together: Hire More Women

We’re living in the year 2020. Field service technicians are no longer just guys who fix things. Yes, they still fix things, but they aren’t just guys, or at least, they shouldn’t be. Nevertheless, the next time a tech greets you, odds are extremely high it will be a...

Comic Brake: Voice Commands

Comic Brake: Voice Commands

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Our Experts

Rosemary CoatesRosemary CoatesPresident, Blue Silk Consulting
Anil PaiAnil PaiGlobal Head of Digital Field Service Management, Tata Consultancy Services
Andreas SchroederAndreas SchroederResearcher & lecturer, the Advanced Services Group
Bill PollockBill PollockFounder & Principal Analyst, Strategies for Growth
Comic Brake: Hot Rod

Comic Brake: Hot Rod

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Beyond the Beauty: A Technician’s Take on Bringing Fireworks to Life

Beyond the Beauty: A Technician’s Take on Bringing Fireworks to Life

Across the United States, brilliant fireworks displays will ring in the New Year in just a few days, but few people know what it takes to bring those incredible displays to life. Among those select individuals is Shelby Smotherman, a fireworks technician in Tampa, Florida, who has worked at some of Central Florida’s biggest theme parks, helping to orchestrate their fireworks shows. More than most, Smotherman knows that beyond the sparkle and glamour, a steady threat of danger lurks—when you’re dealing with literal tons of explosives, even the smallest mistake can be fatal.

Comic Brake: Stuck Santa

Comic Brake: Stuck Santa

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.