Becoming Future Ready: Digital Transformation in Oil & Gas
When consumers drive up to a gas station with high-tech pumps, they might get the impression the entire oil and gas (O&G) industry is part of the technology revolution. In reality, many oil and gas operations have yet to undergo a digital transformation, and...
How B. Braun is Mastering Compliance and Complexity with ServiceMax
Editor's note: This article originally appeared on diginomica. In healthcare and medical device manufacturing, patient safety is priority number one. Staying on top of compliance throughout the lifecycle of a device is essential. As one of the world’s leading medical...
4 Field Service Trends For 2023
The field service industry is constantly evolving. It has to. Because as the needs of their customers change, field service organizations must also change to meet those needs quickly and efficiently. Indeed, the top companies in field service are constantly innovating...
2022 in Review: Five Key Themes for Field Service
Editor's note: This article previously appeared on diginomica. The past year has posed many challenges for service organizations, from continued supply chain disruptions to record inflation to rising customer expectations. The pressure has been on to evolve to keep...
Comic Brake: Presents
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD. Happy...
Guiding Technicians Through the Data Dilemma: A Product Manager’s Perspective
I’m biased, but we have the best product managers (PMs) in the world. We really do. Not only are they brilliant in the work that they do, but they are also the most generous with their time in helping novices such as myself understand the ins and outs of our product....
Our Experts
Sumair DuttaVP of Product Marketing, ServiceMax 
Mynul KhanCEO, Field Nation
Huberto GarzaProduct Manager at ProntoForms
Wendy TaiSr. Product Marketing Manager, ServiceMax
Leverage Industrial Asset Service Data to Improve Product Design
One of the trends I have observed over the last decade is that industrial products continue to be designed and built with greater complexity. My interactions with the industry analyst community have revealed that the Internet of Things (IoT) and a growing reliance on...
ServiceMax Core Release 22 R4: An End-to-End Conversation
On December 15, ServiceMax launched the latest updates to its Core solution with release 22 R4. With this final major release for the calendar year 2022, ServiceMax continues to flex its experience in complex field service by bringing the most powerful user-focused...
Where Are My Spares?
Last week the European field service community convened for the first time in large numbers at WBR Field Service in Amsterdam. We had a lot of catching up to do. Apart from topics addressing the next big thing, the down-to-earth conversations had a common theme: where...
Simplify and Streamline Fleet Management Through Digital Transformation
Editor's note: This article originally appeared in Modern Work Truck Solutions. With soaring gas prices, supply chain disruptions running rampant, and workforce shortages on the rise, there’s never been a more critical time to simplify and streamline the dispatching...
Comic Brake: Octopus
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
The Hidden Miss in Your Field Service Optimization Plan
Each link in your service organization strives to achieve a common goal: meet customer service level agreements (SLA) at a reasonable and predictable cost. But too often, businesses’ sub-operations fail to dance in sync, even if they’re well-choreographed on their...