Introducing DataGuide: Addressing the Data Dilemma in Service
At ServiceMax, our product management team is diligently spending time with our customers to learn more about features and capabilities that would enhance the product while scouring their feedback to incorporate new technology and innovation into the platform. And...
Standardization vs Flexibility: How to Shape Your Service Transformation
Last month I celebrated my five-year anniversary working for a field service software company. Having had a prior history of 25 years in service delivery and service sales, many service transformation engagements have been a trip down memory lane. As a former business...
Maximizing Asset Availability for Rental Equipment
Four years ago, we moved to the countryside and bought an old farmhouse on a large plot of land. Having big construction and landscaping plans, we regularly rented all kinds of equipment to get the job done. The experience was a bit of a headache for me, and I bet for...
Industrial Equipment Rental Is on the Rise: How to Maximize Processes
The popularity of industrial field equipment and machinery rental continues to grow yearly. According to the American Rental Association (ARA), 2022 revenue is now expected to grow at a 9.9% pace and reach $52.4 billion. Should that happen, ARA says the mark would be...
Digital Transformation Initiatives Fuel Oil & Gas Recovery
As the Oil & Gas industry recovers from the Covid-driven demand crisis of 2020, companies are leaning more and more on the convergence of business strategy with technology to fuel the post-pandemic recovery and provide a foundation for innovation and...
Comic Brake: Iron Man
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Our Experts
Suzanne LucasHR expert & author 
Dave LevittSVP Worldwide Sales, FieldFX at ServiceMax
Mark WildingVP Global Customer Transformation
Aly PinderProgram director, service innovation & connected products, IDC 
Progress to Outcome-Based Services: Matching Demand and Supply
The movement to outcome-based services and equipment-as-a-service (EaaS) models continues. In the industrial space, organizations continue to equip themselves with digital tools and capabilities to deliver outcomes successfully. However, more needs to be done to...
Design for Outcomes: A Critical Step to Unlocking As-a-Service Models
There continues to be an increasing amount of great research and content published about equipment-as-a-service and outcome-based business and engagement models. It is quite likely that these will be a critical part of how organizations deliver products and services...
5 Ways to Navigate Supply Chain Challenges
Supply chain disruptions have been brought to the forefront because of the pandemic and recent geopolitical events. From empty shelves to rising prices, we have felt the downstream impact of these supply chain challenges as consumers. These disruptions have also...
Field Service USA 2022 Recap: Finding Opportunity in a Time of Scarcity
In-person events are back in full swing, and we had the opportunity to attend Field Service USA in Palm Springs. The event featured some wonderful presentations on all things field service and service management. It was particularly rewarding to see ServiceMax...
Comic Brake: Pokemon
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How do you know you if are making money on your service contracts?
In my previous life, I sold service contracts for a large OEM. Like many service executives, I was proud of profit margins in the range of 40-60%. But when I talked to my CFO, I discovered my numbers were not the same as what he saw in the bigger organizational...