ServiceMax 19.3 Helps Improve Workforce Effectiveness
ServiceMax 19.3 release will be available on Nov 19! It delivers new features and enhancements that help your workforce be more effective. By empowering your employees to do their best work, you’ll reap the benefits of higher productivity and more customer...
Measuring Satisfaction: Read the Comments
What is the ideal customer experience and when do you know you got it right? What should you measure and how should you act? In short: read the comments! As a bonus: do an e-NPS.
The Hidden Benefits of Adding Technology to Existing Field Equipment
Reworking machine hardware and control modules to capture data requires investments in R&D, hardware, software, and the manpower involved in upgrading equipment—expenditures that many companies are not willing to make. However, it is foolish to ignore the savings...
From Widget Maker to Service Provider: AE Aerospace’s Journey to Servitization
It’s not always easy for a new idea to take flight. No company knows that better than AE Aerospace, a successful manufacturer of precision-machined parts with customers across the aerospace and marine industries. The company’s ambitious new plan? Shifting away from...
Hyken: Technicians, Just Show Up on Time
Showing up on time to work is important, as it removes concern and worry and, most importantly, creates confidence.
Comic Brake: Trying Something New
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Our Experts
Mynul KhanCEO, Field Nation
Aly PinderProgram director, service innovation & connected products, IDC 
Zachary FarrarFacilities and strategic vendor manager, Jacobs
Joe KennyVP of global customer transformation & customer success, ServiceMax
ICYMI: Servitization Could Change How the World Eats
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for October’s top stories, covering everything from setting up your field service application for zero downtime to a...
ServiceMax Maximize Chicago: An Aging Workforce and Growing Customer Expectations Drive Field Service Innovation
Speakers at ServiceMax’s annual Maximize conference discussed how field service has evolved from an industry that relied on legacy processes into one that uses real-time communication, artificial intelligence, and other technology to increase uptime, improve the customer experience, and prepare for an impending wave of retirements as an older workforce steps aside.
Break Your Bad Hiring Habits
You’ve got an opening for a new field service technician and you’re ready to start recruiting. But is the same process that you’ve been using for years really helping you succeed at hiring the talent you really need? Let’s break it down.
Koolmill’s “Be Nice to Rice” Approach Set to Disrupt Market
Koolmill is a small U.K. company with a grand plan to drag a Stone Age industry into the digital age, according to its managing director, Alec Anderson. The industry in question is rice milling, which involves removing hulls and bran from paddy grains to produce the...
Comic Brake: First Day Uniform
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Setting Up Your Field Service Application for “Zero Downtime”
Zero downtime is the dream of any field service business. Having technology back in action without dispatching a technician is perhaps an extension of that dream, and having the technician wrap up a work order with minimal mean time to repair (MTTR) is the closest...