Upsell Leakage: Everything You Need to Know
Do you know what your maximum service revenue potential could be based on the product units your organization sells? Is your current service revenue less than this maximum? Do you have a process to upsell service contracts into your existing installed base? If you...
Asset 360 Is Here: Understand the Value for Your Business
This statement always feels a little odd even though it’s very correct: “The one thing that stays constant is change.” Today as I sit here and think about the new—or some would say enhanced—relationship between Salesforce & ServiceMax with the release ServiceMax’s...
Augmenting Technician Outcomes with Asset 360
ServiceMax Asset 360 for Salesforce is changing the way that service organizations, and specifically back-office staff & service technicians, interact with the assets that they maintain in the depot and in the field. Asset 360 impacts the way that back-office...
How to Stop Revenue Leakage in Your Service Business
Have you ever had to credit or discount an invoice? If the answer is yes, then you have leakage. If the answer is no, then you definitely have leakage. Warranty and contract leakage are much more common than you might think, and you have to look at the right KPIs to...
ServiceMax Asset 360 and Outcome-Based Services
There have been numerous articles, keynote presentations, and discussions about Servitization and/or Outcome-Based Services. While the concept of Servitization has been around for over a century, in manufacturing terms, the idea has really taken flight in the last 20...
Comic Brake: Witch’s Broom
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Our Experts
Seth DunnDirector of industry development, power & utilities, ServiceMax
Lynda SpiegelJob search and recruitment author
Coen JeukensVP of global customer transformation, ServiceMax
Sumair DuttaDirector of digital transformation, ServiceMax 
Using Asset Data to Move Toward Outcome-Based Services
We recently discussed the benefits of listening to your assets. How do you do that? Well, it requires the addition of remote sensors, IoT, remote condition monitoring, and the ability to take the wealth of asset data that comes from connected field devices (whether...
Top Benefits of Incorporating IoT & Connected Devices into Your Maintenance Business
Over the years, as technology has evolved, the capability to improve equipment service processes has increased exponentially. While companies have always provided maintenance services to the assets they sell, this was mainly looked at as an obligation, rather than a...
Don’t Distract the Guy On the Wind Tower: 3 Tips for Stress-Free Wind Techs
A good wind technician needs to be part Spiderman, part Yoda. A wind technician’s job responsibilities include climbing hundreds of feet to get to the top of a wind tower while carrying heavy tools and equipment, then repairing highly complex (and large) equipment...
Service and Sustainably Managed Companies: What’s the Connection?
When the Wall Street Journal recently published a ranking of The 100 Most Sustainably Managed Companies in the World, I was initially hesitant to dive in. While corporate “sustainability reports” have become mainstream, their variance in rigor and focus has risked...
Change or Be Changed? Resellers Need to Be Proactive on Service
Editor's note: This article previously appeared on Diginomica. Resellers operating in dealer networks have been on a rollercoaster ride since the 90s in the search for margin in products and services. They likely recognize a phenomenon described by Alexander Olsen,...
Remote Support: An Increased Appetite for Experimentation
As is the case with most conferences, Field Service USA was held remotely last week. Palm Springs would have presented a much nicer venue in comparison to my home office, but that aside, I was pleased to see the high caliber of discussions taking place at the event....