Don’t Distract the Guy On the Wind Tower: 3 Tips for Stress-Free Wind Techs
A good wind technician needs to be part Spiderman, part Yoda. A wind technician’s job responsibilities include climbing hundreds of feet to get to the top of a wind tower while carrying heavy tools and equipment, then repairing highly complex (and large) equipment...
Service and Sustainably Managed Companies: What’s the Connection?
When the Wall Street Journal recently published a ranking of The 100 Most Sustainably Managed Companies in the World, I was initially hesitant to dive in. While corporate “sustainability reports” have become mainstream, their variance in rigor and focus has risked...
Change or Be Changed? Resellers Need to Be Proactive on Service
Editor's note: This article previously appeared on Diginomica. Resellers operating in dealer networks have been on a rollercoaster ride since the 90s in the search for margin in products and services. They likely recognize a phenomenon described by Alexander Olsen,...
Remote Support: An Increased Appetite for Experimentation
As is the case with most conferences, Field Service USA was held remotely last week. Palm Springs would have presented a much nicer venue in comparison to my home office, but that aside, I was pleased to see the high caliber of discussions taking place at the event....
Michelangelo, the Sistine Chapel & 4 Lessons for Successful Project Implementation
A few years ago, I returned to Rome to visit the Sistine Chapel for the first time since its restoration. Even in our own century, with all of the advances of modern technology, the restoration of the Sistine Chapel was a monumental task. Looking at the elegance and...
You Can’t Freeze Time: Tips for Technician Productivity & Utilization
I had a colleague tell me once that “you can’t freeze time.” There are only so many hours in a day in which you have the opportunity to be productive and get something done. He also had the habit of taking off his watch while sitting at his desk. One day, I took it...
Our Experts
Sumair DuttaDirector of digital transformation, ServiceMax 
Sean LydenAutomotive journalist 
Suzanne LucasHR expert & author 
Kieran NotterKieran Notter is the director of global customer transformation at ServiceMax.
4 Big Benefits of a Digital Service Transformation
Companies that successfully transition from traditional, manual processes in asset and equipment maintenance management generally see remarkable results. Increases in as many as 30 separate performance indicators are not uncommon. In this post, I will focus on four...
Organizations Innovate for Field Service Excellence: Service Innovation Summit Recap
At ServiceMax, we recently held our Service Innovation Summit, an event open to customers and prospects, to discuss the vision for the future of field service and the collaborative steps that can be taken to close the gap between vision and reality. The summit...
Comic Brake: Viral Video
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
ServiceMax Core 20.2 Release: Prepare for the Unexpected With Asset-Driven Change Order Management
At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field...
Enabling All Service Personas: Key Themes From Our Recent CSO Summit
At ServiceMax, we have the opportunity to interact with some of the most passionate and forward-thinking Chief Service Officers (CSOs). Therefore, it has always been a priority for the company and for the Global Customer Transformation (GCT) team to create forums...
Are You Ready for the Service Innovation Summit?
Field service has gone through more digital transformation in the last 6 months than in the past 5 years. The global pandemic is forcing service organizations to rapidly rethink their long-standing practices around safety, work planning, employee and customer...