Metrics Matter: How to Get Clear Operational Insights
In the field service industry, everything goes smoothly if you start with a solid plan. Just kidding. The last two years have shown us sometimes the plan goes out the window! Global supply chain disruptions happen, and your First-Time Fix Rate (FTFR) falls short of...
Are Your Assets Helping With Decision Making?
It shouldn’t take a conflict in Ukraine to make organizations realize the fragility of trade. We’ve already had a taste of it with Covid and for many industries, there is still a sizeable hangover that needs addressing. If there is a lesson to learn from all of this,...
Comic Brake: Supply Chain
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Behind the Product: ServiceMax Zinc
For many customers, field service engineers look like lone superheroes. They show up, miraculously make everything work, and then drive off into the sunset. What most customers don’t see is that field service is a team effort. Field engineers are able to save the day...
5 Keys to Managing Product Recalls
As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune. The recent example of Philips apnea machines shows how complex a recall process can be, how it can get out of hand, and how it can impact your...
Collaboration is Key for Field Service Success
Every time a field engineer shuts off their van's engine and steps onto a customer's site, they're taking a leap into the unknown. Every job is different. There’s no guarantee that the site will be easy to find and in good condition. Just getting to the right room or...
Our Experts
Wendy TaiSr. Product Marketing Manager, ServiceMax
John RagsdaleVP of service technology research, TSIA
Aly PinderProgram director, service innovation & connected products, IDC 
Matt DannaSr. Director, Product Strategy FieldFX at ServiceMax
Rental in Transition: Navigating the Move Toward Net-Zero Emissions
Last week I went to Riga, Latvia to participate in the annual convention of the European Rental Association. With the theme ‘Rental in Transition,’ the convention rightfully worded the pivotal junction in time. Fuelled by the European Green Deal, we are poised to...
Comic Brake: Classic Rock
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Asset 360 Summer ’22 Release: Asset 360 Key Strengths
The Summer ’22 release of Asset 360 was released Friday, July 1. In this release, we’re introducing new features around entitlements, asset data, and installed base visualization, reinforcing the key strengths of Asset 360 while taking steps into new areas. In this...
Truck Driver Shortage Compounds Global Supply Chain Challenges
The Chinese economy, a bellwether for some on how global economies will perform in the coming months, has recently shown signs of slowing. To be honest, the problems had already started last year. China, like the US and Europe, has seen a huge truck driver shortage...
Introducing DataGuide: Addressing the Data Dilemma in Service
At ServiceMax, our product management team is diligently spending time with our customers to learn more about features and capabilities that would enhance the product while scouring their feedback to incorporate new technology and innovation into the platform. And...
Standardization vs Flexibility: How to Shape Your Service Transformation
Last month I celebrated my five-year anniversary working for a field service software company. Having had a prior history of 25 years in service delivery and service sales, many service transformation engagements have been a trip down memory lane. As a former business...