Comic Brake: Amusement Park
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Are Machines Designing Themselves? The Next Step of Digital Evolution
Regardless of whether it is hardware, software, peripherals, or research and development on product improvements, increasingly machines are designing themselves—and it will not be very long before they are fixing themselves. The rapid advance of digital transformation...
Service Is at the Heart of the Circular Economy
If you pick up an annual report these days, it is likely that you will encounter a slew of new information. For one, an increasing number of companies are beginning to report performance in safety-related objectives, primarily tied to incident rates and lost time....
Asset 360 Winter ’22 Is Here!
Asset 360 Winter ’22 was released Friday, November 5. In this one-year anniversary release of Asset 360, we continue to focus on our core pillars, driving profitability, visibility, and agility. Winter ’22 includes features that enhance sales and service interaction,...
How Equipment Rental Companies Are Leveraging Asset 360
Equipment rental companies are 100% dependent on the availability, reliability, and safety of the equipment that they rent to customers. Their assets, and their asset availability to rent, is the only product that generates revenue. In this sense, equipment and asset...
Managing Service Profitability in the Age of Digital Transformation
It is an age-old dilemma for Operations Managers. Your CEO wants XX% revenue growth, your CFO wants XX% cost reduction, your CRO wants better references and higher NPS scores, and you are supposed to deliver all of this with zero additional investment, because – of...
Our Experts
Lacy Cotton-HodgsonSr Product Manager at ServiceMax
Suzanne LucasHR expert & author 
Aly PinderProgram director, service innovation & connected products, IDC 
Mike RossDirector of Product Strategy, Baxter Planning.
Comic Brake: Igor
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How Alcon Transformed Service into a Profit Center
Alcon, a Switzerland-based medical device company, has been developing and manufacturing innovative eye care medicines and devices since 1945. Alcon’s Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year...
Is the Service Menu Card Replacing Bronze, Silver and Gold Contracts?
During last week’s High Tech Manufacturing event in the Netherlands, we reimagined tomorrow's service delivery in the context of vocal and demanding customers. If customers expect products to work, is it enough to mitigate downtime, or should you know why your...
How Lowry Solutions is Connecting Sales and Service Amidst Rapid Growth
Founded in 1974, Lowry Solutions has transformed from a computer peripheral equipment reseller into an industrial IoT (Internet of Things) solutions provider that specializes in supply chain tracking and traceability solutions, enterprise mobility, and managed print...
Peeling the Onion: The Value of Asset Data in Manufacturing
Last week we had the opportunity to meet (albeit virtually) with an executive panel of senior heads of research & development (R&D) and manufacturing at large manufacturing organizations based in the UK. Our intent was to learn how these leaders interacted and...
Comic Brake: Robot Shaker
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.