ServiceMax 19.2 Improves Technician Productivity With Automation
As service organizations seek to grow their revenue and satisfy customers, they are also looking for ways to boost the productivity of their technicians. Technicians today are being asked to do more in the same amount of time, such as servicing increasingly complex...
Help New Service Techs Handle the Freedom of Solo Field Work
So, you’re eager to onboard a new technician to your service team. All of the lucky candidates meet the prerequisite qualifications, but none have worked alone in the field before. They are bright, knowledgeable, and experienced in repair, but they’ve all been on-site...
Don’t Sell Your Company’s Servitization Efforts Short
Manufacturers are getting used to the idea that they no longer just sell products. For many, there's a need—and very lucrative reasons—to sell services, as well. But that's not to say it's a simple transition, which makes it just the type of challenge that Thomas...
5 (More) Signs Your Recruitment Strategy Is Broken
Ready to fix how you recruit—and retain—field service technicians? Read on.
Comic Brake: Occupational Hazards
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
ICYMI: The Service Leader’s 5-Step AR Adoption Guide
Before heading out for some much-deserved R-and-R this holiday weekend, get caught up with our monthly "In Case You Missed It" series. Keep reading for August's top stories, covering everything from a simple 5-step enterprise AR adoption guide to team-building lessons...
Our Experts
Dirk SchartPresident, RE'FLEKT
Zachary FarrarFacilities and strategic vendor manager, Jacobs
Andreas SchroederResearcher & lecturer, the Advanced Services Group 
Bill PollockFounder & Principal Analyst, Strategies for Growth
Developing High-Performance Field Service Teams
Red Bull Racing made history at the 2019 German Grand Prix at Hockenheim when its pit crew set a new Formula One speed record by changing four tires in 1.88 seconds. In case you are wondering how long 1.88 seconds is, well, that’s about half the time that it would...
How to Recruit Service Techs From all Walks of Life
Diversifying your workforce by recruiting individuals who are underrepresented in the field service industry is good business. Not only are employees who come from different walks of life often more adaptable, but their backgrounds also give them a fresh perspective...
Comic Brake: Black Tie Service
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
6 Ways to Improve the Adoption of Your IoT Initiatives
In today’s equipment and sensor-centric world, worldwide demand for IoT continues to climb, yet there continue to be significant barriers in the adoption of IoT inside organizations.
4 Simple Service Rules Every Field Technician Should Follow
When you hire technicians, your first priority is ensuring that they can perform their job. Do they have the knowledge, skills, and abilities to repair a washing machine, install a furnace or troubleshoot that troublesome software? If they don’t yet have the specific...
Hyken: Escape the Customer-Free Zone
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with customers on a daily...