3 Keys to Managing Cash Flow During a Global Crisis
There has been much discussion over the past few decades about the opportunity for “the next pandemic”, and while it was worrying, I don’t think the majority of the global business community anticipated the level of disruption brought about by COVID-19. Recall the...
ServiceMax Helps You Prepare for the “Opening Up” of Economies
As the COVID-19 pandemic raced across the world in February and March of this year, countries, states, and local governments responded with social distancing, cessation of business, and “shelter in place” orders, basically shutting down their economies. Many...
The Dispatcher of the Future
The latest advances in technology will lead to the evolution of the dispatcher’s role, driving service organizations to broaden the scope of what dispatchers do and how they do it. In other words, technology makes dispatchers more effective, enables them to leverage...
Survive, Sustain, Succeed Part II: Unlocking Human Creativity
For organizations in medical devices and life sciences, these are interesting times. On one hand, the focus on service and support has never been so critical given the potential impact of uptime (or downtime) on critical analytical, diagnostic, or life support...
Medical Device Service Businesses—Is Cash King Today or Is Survival?
Editor's note: This article was originally published on MD+DI here. From our late and well-respected business leader Jack Welch, “CASH IS KING” is a mantra many business leaders live by, but what does that mean today in the midst of COVD-19? Think of the thousands of...
The Complete Range of Digital Cultures: CSO Level Observations from APAC
In working on the 2019 and 2020 CSO Reports, the members of the GCT team found that the chapters focused on service leaders in the Asia-Pacific region brought out the greatest stories. This is because these different countries and cultures have vastly different...
Our Experts
Shawn LaRoccoShawn LaRocco is the Vice President of Digital Transformation for the Medical Device Industry at ServiceMax. 
Joe CrisaraCEO, ContractorSelling.com
Coen JeukensVP of global customer transformation, ServiceMax
Kieran NotterKieran Notter is the director of global customer transformation at ServiceMax.
The Old Model Doesn’t Work: Revamping Service Delivery for The Medical Device Industry
The size and scope of the medical device industry is rapidly expanding, and as it does, so too does the service function that supports these machines. As the medical device space shifts to more specialized equipment that’s increasingly critical to patient care, it’s...
Connecting the Talent Supply with the Talent Demand
The skilled worker gap is an issue that has burdened the field service industry for some time. Many of our customers struggle to attract and retain the right talent to fill important roles. The current state of the world has only exacerbated the situation. Many of our...
Asset 360™ – An Approach to Drive Regulatory Compliance
As regulations become more stringent in many sectors and industry regulators more active in their policing, an increasing number of service organizations and their customers will have to demonstrate compliance, especially around installation, configuration, and...
Top Ways to Better Recruit Women to Field Service
We know that diversity in the workplace matters. When teams are made up of people from different backgrounds with different ways of thinking, it fosters better innovation, decision making, and performance. Research by Josh Bersin found that inclusive companies are 1.7...
Comic Brake: 3D Printers
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD. 3D printing is...
Ideas for Giving Back During the COVID-19 Crisis
If you’re like me, you are concerned about the physical and economic impacts of COVID-19 across our entire world, and especially at-risk individuals and communities. It’s been inspiring to us to see so many of our customers playing a central role in helping the world...