Ask Your Customers This Magic Question
What I’m about to share with you is a simple question to ask your customers—and even your employees—that will help you meet, and even exceed their expectations. This question is about success, for both you and your customers.
Comic Brake: Following Instructions
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
iPhone Versus Android—The Winner Is Field Service
In 2007, the Apple Corporation debuted the iPhone, revolutionizing the smartphone industry and spawning an epic battle for consumer loyalty that still rages today. Thanks to innovation and low cost, by 2008 Apple was selling more than 11 million iPhones a year. This...
Smart City Technologies Make City Crews Smarter
On a Friday afternoon in September, 2019, a broken sewer pipe spewed nearly 6,000 gallons of wastewater onto a street in the Northland neighborhood of Kansas City, Missouri. City repair crews were dispatched immediately to set up bypass pumping, remove sewage from a...
ICYMI: Technicians, Please Do This One Thing
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for Novembers’s top stories, covering everything from making your field service job posting stand out to the hidden...
Make Your Field Service Job Posting Stand Out
If someone wants a field service job, they have lots of options. As of this moment, there are 3,018 field service jobs posted on Indeed.com and 4,864 on Monster.com. That number will fluctuate every hour of the day as listings go up and down, but the sheer volume is...
Our Experts
Dirk SchartPresident, RE'FLEKT
Joe CrisaraCEO, ContractorSelling.com
Stacey EpsteinCMO and chief customer experience officer, ServiceMax
John RagsdaleVP of service technology research, TSIA
As 3D Systems Accelerates Manufacturing Through 3D Printing, Service Must Keep Up
Three-dimensional printing, also called additive manufacturing, is growing in adoption as companies look for ways to produce devices and parts faster and at a lower cost than they have been able to through traditional manufacturing methods. But with such a fast-paced, elaborate manufacturing operation comes the responsibility to provide equally fast-paced and thorough service and support.
Maximize Recap: Mobile Moments in Field Service
Mobility sessions are some of the best attended at our annual Maximize conference. Why? Because mobility is hugely important in field service, and it is an area of continuous growth and investment for ServiceMax.
Comic Brake: Cash Flow Problems
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
ServiceMax 19.3 Helps Improve Workforce Effectiveness
ServiceMax 19.3 release will be available on Nov 19! It delivers new features and enhancements that help your workforce be more effective. By empowering your employees to do their best work, you’ll reap the benefits of higher productivity and more customer...
Measuring Satisfaction: Read the Comments
What is the ideal customer experience and when do you know you got it right? What should you measure and how should you act? In short: read the comments! As a bonus: do an e-NPS.
The Hidden Benefits of Adding Technology to Existing Field Equipment
Reworking machine hardware and control modules to capture data requires investments in R&D, hardware, software, and the manpower involved in upgrading equipment—expenditures that many companies are not willing to make. However, it is foolish to ignore the savings...