6 Ways to Improve the Adoption of Your IoT Initiatives
4 Simple Service Rules Every Field Technician Should Follow
When you hire technicians, your first priority is ensuring that they can perform their job. Do they have the knowledge, skills, and abilities to repair a washing machine, install a furnace or troubleshoot that troublesome software? If they don’t yet have the specific...
Hyken: Escape the Customer-Free Zone
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with customers on a daily...
How to Survey Your Customers and Turn the Results Into Action
Most business leaders talk about conducting customer surveys, but few actually conduct them. What's Worse, even fewer know how to fully leverage their customer survey results into practical applications. In the first case, it's mainly an opportunity loss. Butin the...
The Field Service Category Is Evolving. Who Can Help You Keep Up?
Follow any software category over time and you’ll quickly see that all specific software categories/markets change (sometimes drastically). Does that make you nervous? Maybe I’ll just wait a few more years to invest, so I’m sure which horse I should place my bet on,...
Comic Brake: A Roller Coaster of Emotions
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Our Experts
Anil PaiGlobal Head of Digital Field Service Management, Tata Consultancy Services
Daniel BrabecDirector of global customer transformation, ServiceMax
Coen JeukensVP of global customer transformation, ServiceMax
Sumair DuttaDirector of digital transformation, ServiceMax 
Taking a Modular Approach to Service Transformation — Part 7: Speedy Implementation
Six weeks. That’s how long it takes to implement most ServiceMax modules. We discussed the value of our modules in previous blogs, including Installed Base Management, Work Order Management, Real-Time Communication, Parts Management, Entitlements, and Proactive...
Quest for the Holy (G)rail
Modern rail transportation spans over a century and created milestones that triggered the utilization of people and things in different ways, never before imagined. As a result of the continuous innovation and improvements in the rail revolution, industries were...
SFG’s Inaugural Servitization Journey Benchmark Survey Is Now Underway
Research analyst and consulting firm Strategies for Growth has just launched its "2019 Servitization Journey Benchmark Survey" and would like to invite you to participate! This survey represents the first of what will become a series of annual tracking surveys that...
The Service Leader’s 5-Step Strategy Guide to Augmented Reality
Editor’s note: Below, Dirk Schart draws from his recently published e-book about smart AR adoption strategies to help service leaders determine whether AR is the best solution for their businesses. To learn more, read the full e-book here. Practical applications of...
ICYMI: A Last-Minute Fix, Hours Before Apollo 11 Blasted to the Moon
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for July’s top stories, covering everything from the craziest Apollo 11 story you've never heard, to tips on how to...
Taking a Modular Approach to Service Transformation — Part 6: Proactive Maintenance
In this blog series, we’ve shared the best practices and benefits of leveraging a modular approach to service transformation. In today’s blog, I will share why proactive maintenance is your gateway to deliver the right service at the right time to increase your...