Asset Service: A Generational Change in Power

This year I’ve had the opportunity to listen to GE customers who operate a wide range of power plant equipment. From gas to hydro to wind power, these asset operators are grappling with a dizzying array of changes in their industry — from decarbonization and...

Executing Complex Service Jobs

Not every service job is the same. On one hand, there’s the high-volume scenario where service technicians complete a high number (more than five) of relatively short and homogenous service jobs. In that scenario, efficiency gains typically result from schedule and...

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Executing Complex Service Jobs

Comic Brake: All Play and No Work

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on...