A San Diego HVAC Firm Goes Back to School to Solve the Labor Shortage
It isn’t often that companies turn to the classroom to solve a labor shortage, but that’s what Anderson Plumbing, Heating & Air in San Diego, Calif., has done. Facing a shortage of skilled workers, the San Diego-based company’s leaders determined that if they...
Launch ServiceMax 19.1: Innovation Is King
ServiceMax 19.1, the first release of 2019, is now available! In the quest for revenue growth, service organizations are determined to improve customer experience through innovation, ultimately increasing profitability, offering new products, and entering new markets....
Smart Grid Technology: A Service Challenge—and Opportunity
The smart grid is by no means a new concept. The idea of evolving the electrical system from a largely one-way flow of electricity from a single source into a multidirectional flow with multiple connected sources distributed along the network has existed in...
Comic Brake: Well-Earned Overtime Pay
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Closing the Mobile Communication Gap in Service: Zinc’s Stacey Epstein
Our phones, tablets and other devices are full of apps to help us communicate at work and in our personal lives. But off-the-shelf texting and communication apps lack features that service technicians need to get work done. On the other hand, most enterprise...
Want to Recruit Skilled Service Talent? Don’t Blink at Video.
From the job post to onboarding, video offers a plethora of ways to differentiate your company and your job openings. Surprisingly, video is a recruitment tool grossly under-utilized but that window for a competitive edge won’t stay open for long. It’s time to get...
Our Experts
Bill Pollock
Bill Pollock is president & principal consulting analyst at Strategies For Growth.
Stacey Epstein
Stacey Epstein is CEO of Zinc from ServiceMax.
Seth Dunn
Seth Dunn is director of industry development, power & utilities, at ServiceMax.
Lubor Ptacek
Lubor Ptacek is VP of product marketing at ServiceMax.
How NASA’s Approach to Satellite Repair Revolutionized Space Exploration
A smart approach to service design allows astronauts to overcome harsh conditions and complete vital upgrades in orbit. Since its 1990 launch, The Hubble Space Telescope has helped scientists to understand how planets form, as well as the mysteries of dark matter, the...
ICYMI: How Red Wing Shoes Wins the War for Skilled Talent
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for March’s top stories, covering everything from Red Wing Shoe Company's battle to attract (and retain) skilled...
Comic Brake: Assembly Line Mishap
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Achieving Alignment on the Future of Service Execution: Three CIO-Driven Recommendations
I’m currently going back and forth between two extremely interesting books. Both have to do with oceans, of sorts. The first is “Blue Ocean Strategy” by W. Chan Kim and Renee Mauborgne, and the second is “Liferider: Heart Body, Soul, and Life Beyond the Ocean” by...
Turn Your Field Service Technicians Into Brand Ambassadors
You’ve allocated your advertising budget to reach your target customers, the vehicles in your fleet feature a compelling logo, and you have assembled a team of standout field technicians. But if this strikes you as a sufficient marketing strategy, you’re missing out...
Digitally Enabled Services and the Future of Manufacturing
The term “digital transformation” is among the buzziest of business buzzwords. It means different things to different people, depending on their role and industry. For global manufacturing leaders, it often elicits a mix of opportunity and apprehension. They don’t...