5 Ways to Navigate Supply Chain Challenges
Supply chain disruptions have been brought to the forefront because of the pandemic and recent geopolitical events. From empty shelves to rising prices, we have felt the downstream impact of these supply chain challenges as consumers. These disruptions have also...
Field Service USA 2022 Recap: Finding Opportunity in a Time of Scarcity
In-person events are back in full swing, and we had the opportunity to attend Field Service USA in Palm Springs. The event featured some wonderful presentations on all things field service and service management. It was particularly rewarding to see ServiceMax...
Comic Brake: Pokemon
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
How do you know you if are making money on your service contracts?
In my previous life, I sold service contracts for a large OEM. Like many service executives, I was proud of profit margins in the range of 40-60%. But when I talked to my CFO, I discovered my numbers were not the same as what he saw in the bigger organizational...
Stages of the Scheduling Journey in Service Board
There are many parallels between chess players and dispatchers and planners. On top of having a certain aptitude to become masters in their professions, they need profound knowledge and a flair for tactics and strategy. Both need to apply strategic thinking, be...
The Transformative Power of Mobile Solutions
Both executives and field teams are feeling intense pressure. Between the Great Resignation, the Silver Tsunami, job burnout, and the increased difficulty in attracting the younger generation to the field service profession, it’s an understatement to say this is a...
Our Experts
Daniel BrabecDirector of global customer transformation, ServiceMax
Aly PinderProgram director, service innovation & connected products, IDC 
Coen JeukensVP of Global Customer Transformation, ServiceMax
Joe KennyVP of global customer transformation & customer success, ServiceMax
Ensuring Field Team Safety & Effectiveness with Mobile Apps
According to the U.S. Bureau of Labor Statistics, in 2020 there were 2,654,700 non-fatal injuries and illnesses in private industry. During this same period, the total number of fatal work-related industries across sectors was 4,764. It’s common knowledge that one of...
Learn About New Features in the Latest ServiceMax Core Release
ServiceMax Core 22 R1 with new features that drive more productivity for your dispatchers, field technicians, and end customers is now generally available. Make sure to check out our ServiceMax Live episode with product experts Trevor Alexander and Mayhul Jain and...
Integrate Supply Chain and Service Execution to Improve Field Service
An effective supply chain for parts is a crucial part of a successful field service operation. How much time does your technician spend on finding and receiving the correct spare parts? What is the impact on your customers when those parts are not available? What...
Comic Brake: Dog Sled
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Extending ServiceMax Beyond Service: Impact on the Customer
In the previous 3 blog posts, we looked at how we could leverage the features and functionality of ServiceMax Core and Asset 360 beyond traditional field services applications to impact revenue generation and retention, manage and control costs, and standardize and...
Inside ServiceMax Engage: Key Functionality & How to Get Started in 5 Steps
In the previous article, we delved into why we created ServiceMax Engage and the use cases it addresses. In this article, we’ll take a closer look at what Engage can do and best practices for implementation. Engage Functionality: 2 Key Pillars As a purpose-built,...