Comic Brake: Trials of the Literary Dispatcher
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on...
Keeping it Clean: Inside the Spotless World of Clean Room Technicians
Next time you're in the mountains, take a deep breath. What you think of as clean air filling your lungs is far from it. Within a cubic meter of typical outside air are millions of particles of dust, pollen, dander, smoke and bacteria. These microscopic bits of matter...
Asset Service: A Generational Change in Power
This year I’ve had the opportunity to listen to GE customers who operate a wide range of power plant equipment. From gas to hydro to wind power, these asset operators are grappling with a dizzying array of changes in their industry — from decarbonization and...
Industrial Drones Get Clearance to Fly Beyond the Line of Sight
Editor’s note: A version of this story by Fred Guterl originally appeared on GE Reports, a site that covers GE’s industrial transformation. If you live in oil country, you know what a nodding donkey is. The name derives from the continual up-and-down motion of the arm...
Plumbing the Depths: A Roving Tech Team Keeps Scientific Expeditions in Shipshape
From his home base in Halifax on Canada's Atlantic coast, Darrell Groom can expect, at a moment's notice, to be sent on a service call anywhere on Earth. It comes with the territory for a project manager whose clients include navies and scientific organizations around...
ICYMI: For Indian Flood Victims, Field Service Software Speeds Recovery
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for November’s top stories, covering everything from the crucial role mobile tech is playing in disaster relief...
Executing Complex Service Jobs
Not every service job is the same. On one hand, there’s the high-volume scenario where service technicians complete a high number (more than five) of relatively short and homogenous service jobs. In that scenario, efficiency gains typically result from schedule and...
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Comic Brake: All Play and No Work
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on...
Pit Stops on the Road to Servitization: My Thoughts from Aftermarket 2018
I had the honor of representing ServiceMax and GE Digital recently at the Aftermarket 2018 conference in Berlin. As always, the team at Copperberg did a wonderful job organizing an event where partners and attendees felt comfortable networking, sharing ideas and...
Shep Hyken: Customers Will Thank You for a Frictionless Experience
Editor’s note: A version of this article appeared on Shep Hyken’s blog and is adapted here with permission. My latest book, The Convenience Revolution, is all about making the customer experience as frictionless as possible. In the book, there are six "convenience...
SFG’s Annual Warranty Chain Management Survey Is Now Underway
Research analyst firm Strategies For Growth has just launched its "2019 Warranty Chain Management (WCM) Benchmark Survey Update" and would like to invite you to participate. This is the firm’s fifth annual tracking survey conducted among WCM professionals. The survey...
Comic Brake: There’s No Service Job This Tech Can’t Tackle
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on...
This Canadian Aviation Firm Plays It Nice to Manage a Complex Spare Parts Supply Chain
It takes a lot of maintenance to keep the Russian-built Kamov KA-32, one of the toughest, most powerful helicopters in the world, airborne. And they have to remain in tip-top shape in order to fight massive forest fires at a moment's notice and haul some of the...