Meet Our Service Industry Experts

Aly Pinder Jr. is the program director of service innovation & connected products at IDC Manufacturing Insights. He leads IDC's research and analysis of the service and customer support market. Previously, he held senior roles at The Service Council and the Aberdeen Group.

Amit Jain is the Chief Product Officer for ServiceMax. In his role, Amit oversees the product management and engineering teams. As the unified voice of our portfolio of products, he is responsible for the vision and design of all applications. Prior to joining ServiceMax in 2014, Amit was the product lead & general manager at Mixbit, a multinational consumer technology company backed by Google Ventures and NEA. Previously, Amit held product management roles at Zuora and Hotwire. He holds a Bachelor of Science degree in Business Administration from UC Berkeley and an MBA from Harvard Business School.

Coen Jeukens is vice president of global customer transformation at ServiceMax. He works with customers and prospects to fully unlock the true value and potential of their service organizations. Previously, he was the services contract director at Bosch.

Dave Levitt is a senior vice president of worldwide sales FieldFX at ServiceMax. Dave has spent the past 30 years selling and managing sales into all sectors of the Energy industry. Before joining ServiceMax, Dave created, developed, and managed the Energy Region for Salesforce.com, growing his region 20X in Total Contract Value within a four-year period. Previously, Dave spent six years each at SAP, Siebel Systems and Datalogix. Dave received a BS degree in Newspaper Journalism from Syracuse University’s Newhouse School of Public Communications.

Deirdre Yee is the Senior Director of Demand Generation at ServiceMax. She collaborates with customers to help thought leaders promote their successes, build up their network, and demonstrate the transformative power of technology. Her favorite programs help top customers take the spotlight and highlight their strategies and innovation through world-class events, speaking engagements, videos, and beautiful, compelling storytelling. She creates strategic programs to add value for customers while driving customer engagement and advocacy. At home in Vermont, she and her two daughters, husband, and needy hound, Marlo, enjoy the mountains, the snow, and the summer sun.

Gordon is the director of industry analyst relations & market intelligence at ServiceMax. With a proven track record of translating vision into strategies that ignite growth in revenue and market share, Gordon is helping ServiceMax develop clear, concise, and consistent messaging that establishes competitive advantage, audience engagement, and thought leadership. As a trusted advisor, subject matter expert, and passionate storyteller, Gordon brings an innovative perspective to ServiceMax's product marketing team. Prior to ServiceMax, Gordon was the director of marketing & communications at iBaset, and director of public and analyst relations at Schneider Electric.

Joe Kenny is the vice president of global customer transformation & customer success at ServiceMax. His career spans over 30 years of leadership positions in Operations, Sales, Product Development, Product Marketing, and Field Service. Beginning his field service experience with the U.S. Naval Security Group Command (NSGC) as a mainframe computer technician, Joe subsequently lived and worked in Asia, the U.S., and Europe. Joe has focused on customer relationship management, using clearly defined and mutually agreed to measurements of success, and driving to continually exceed customer expectations, allowing for exponential business growth and client retention. Prior to ServiceMax, Joe worked for Canon Business Process Services as Enterprise Operations Director, Loomis Armored as Vice President of Product Development, Pitney Bowes as United Kingdom and Ireland Operations Director, Global Director of Product Development, and National Operations Manager, and Eastman Kodak Company as Field Service Technician, Operations Manager, and International Strategic Account Director. He has an M.B.A. in Global Business Management.

As a senior product manager at ServiceMax, Lacy has an in-depth knowledge of both the ServiceMax package and its implementation. During her 8+ years with ServiceMax, she has operated as a mid-market and enterprise solution architect, strategic services SA, partner enablement architect, and product manager. She currently drives enhancement and innovation for ServiceMax Core Features, as well as A360 Asset Management. Lacy comes from a background of Salesforce.com administration/development and has implemented complete lifecycle solutions for a wide range of company sizes and business verticals, including Life Sciences & Medical Devices, Energy & Utilities, Industrial Manufacturing, and Oil & Gas.

Lionel is a senior director of global customer transformation at ServiceMax. In this role, Lionel advises on new sales opportunities and works with existing customers on their digital transformations. He leads them through discovery processes to uncover the value they could be realizing through changes in their operational model. This includes value engineering activities such as a maturity assessment, business case development for identification of financial benefits, strategy days, and quarterly business reviews.

Mark Wilding is the VP of global customer transformation at ServiceMax. In this role, he leads a team of experienced industry experts and specialists with a focus on supporting customers by stimulating strategic thinking, assisting in the challenges of the transformation journey, and helping to shape future industry best practices. Mark has worked for several leading companies such as Rolls-Royce Aero engines, Airbus Industries, EDF Nuclear Power, and more recently Hexagon Manufacturing Intelligence. While there, he had responsibility for the commercial and strategic development of their Global Service & Support organization. He has a background in Service & Support, Operations, and Supply Chain and is a qualified engineer, skilled practitioner in Lean principles, and holds a Six Sigma Black Belt.

Matt Danna is the senior director of product strategy FieldFX at ServiceMax. Matt has been working in software for over 25 years, with a depth of knowledge in software engineering, sales engineering, and product management. His primary function is to work with customers, key stakeholders, implementation managers, account executives, and developers to ensure alignment across all parties. Prior to ServiceMax, Matt Danna led product strategy at LiquidFrameworks, which was acquired by ServiceMax in 2021.

Priscila Garcia is the Global Vice President of Account Management at ServiceMax. She has a passion for customer success, growing businesses and teams, and is accomplished in executing service strategies. Day in and day out, she is partnering with ServiceMax customers to help them realize their business goals and progress on their digital service journey.

Sara Cerruti is vice president of global customer transformation at ServiceMax. She has over 20 years of experience in driving business process optimization and digital transformation initiatives in industrial businesses including Oil & Gas and Power. Sara combines Lean Six Sigma transactional and shop floor experience with business process transformation expertise to help customers achieve results by effectively leveraging technology to drive productivity and growth opportunities.

Scott is a senior product manager at ServiceMax, focusing on ServiceMax's real-time collaboration tool, Zinc. Prior to joining ServiceMax, Scott held engineering and product management roles at Zinc, Aditazz, and Formagine. He has a B.A. in Art History and Economics from Oberlin College and a Master of Architecture from UC Berkeley.

Sumair Dutta is the VP of product marketing at ServiceMax. In this role, he helps shape ServiceMax messaging and positioning to support customers and prospects. Previously, Sumair worked closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans. Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.

Wendy Tai is a director of product marketing at ServiceMax. She works closely with product, marketing, and partner teams to message, position, and drive the go-to-market for ServiceMax products. Wendy has 10+ years of experience in marketing and product marketing at both startups and large corporations, most recently launching emerging technology products in augmented reality and 3D for Adobe Systems and Hewlett-Packard. Wendy holds a BA in Communications from the University of California, Berkeley.