Sumair Dutta is the director of digital transformation for ServiceMax. In his role, he works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans.
Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.
Editor’s note: Below, The Service Council’s Sumair Dutta recaps key takeaways from his latest research surveying field service technicians on the industry and new technology. For more than a year, I’ve been keen on learning more about field service... Read more
Update: Congrats to our winner, Patrick Pullis from Digital Office Products! Field Service Digital and The Service Council are partnering on a research project to identify the maturity level of mobile applications and devices in field service. While most organizations... Read more
The Service Council is conducting our quarterly field service business trends research survey — and we’d appreciate your participation. To take the “Service Business Trends Q2 2015” survey, please click here. It’s short and should take no... Read more
The Service Council is looking to uncover best practices in the management of service parts necessary for effective service delivery. In our latest research survey, TSC is looking to uncover success stories from organizations that have successfully improved... Read more
For service business leaders in The Service Council (TSC) community, 2015 is a year of focus on people, process and profitability. Doesn’t sound too crazy, does it? It’s very similar to what we saw at the beginning of 2014, when organizations were equally... Read more
The Service Council, with the aid of the SmartVan community, surveyed more than 180 service and manufacturing organizations on the state of their field service businesses and priorities for 2015. We are still compiling the findings but have already noticed some... Read more
Recent research conducted by The Service Council on field service challenges has provided The Service Council with some eye opening data with regards to field service workforce management priorities for the rest of 2013. Sumair Dutta, Chief Customer Officer at The... Read more
It seems that on September 10, Apple will announce an updated version of the hugely popular iPhone, quite possibly tabbed the iPhone 5s (Link via @TechCrunch). The new phone will have updated capabilities consistent with Apple’s naming criteria and will feature a... Read more
Executive buy-in has long been a central challenge in transforming an organization from product-centric to service-centric or customer-centric. Organizations, and quite often the executives at the helm, continue to invest heavily in differentiation via product... Read more
Would you like to learn the Best-in-Class secrets around mobile field service? The Aberdeen Group, in partnership with The SmartVan, is conducting a survey to understand key trends and best practices in the use of mobile tools in field service to drive productivity,... Read more