Daniel Brabec is director, global customer transformation at ServiceMax. With a broad base of experience in training, course development and project management, Daniel brings a unique background to his role at ServiceMax. He has spent several years working in service technology, providing oversight to enterprise implementations of service management systems, and creating and delivering the training necessary for companies to change the way they manage global service organizations in North America, Europe, India, the Middle East and Asia.
What makes a service organization move from a cost center, to a profit center, to a powerhouse helping to drive future success? It boils down to one simple concept: they are always looking forward. But, for busy executives, it’s easier said than done. Forrester... Read more