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Asset 360 Spring ’22 Release: Field Service and Beyond

Asset 360 Spring ’22 Release: Field Service and Beyond

The Spring ’22 release of Asset 360 is now live! In this release, we’re strengthening our field service capabilities with great mobile features for the field engineer, while extending Asset 360 to support personas and systems outside of field service. Highlights of...

Extending ServiceMax Beyond Service: Workflow Automation

Extending ServiceMax Beyond Service: Workflow Automation

In the previous 2 articles, we discussed how tracking and utilizing asset data with ServiceMax can greatly enable both revenue generation and cost controls. Many of those features and functions can be streamlined and automated through our Service Process Manager (SPM)...

Comic Brake: Bigfoot

Comic Brake: Bigfoot

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Behind the Product: Engage

Behind the Product: Engage

The newest addition to the ServiceMax family is ServiceMax Engage, a turnkey mobile app that connects service organizations with their end customers to improve customer experience and asset data quality. Since its launch, Engage has seen impressive adoption by...

Extending ServiceMax Beyond Service: Controlling Costs

Extending ServiceMax Beyond Service: Controlling Costs

As discussed in my last piece, enabling asset maintenance is the focus of ServiceMax, but the intrinsic value of ServiceMax extends far beyond just enabling the act of servicing the asset. We discussed the impact of these tangential approaches to using ServiceMax as...

Ensure Customer Service Success with Mobile Tools

Ensure Customer Service Success with Mobile Tools

In 2013, Forrester announced the beginning of the age of the customer, “a 20-year business cycle in which the most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers.” The age of the customer...

M&A Activity is Brewing for Oil & Gas

M&A Activity is Brewing for Oil & Gas

A significant amount of consolidation has marked every oil & gas recovery cycle for the past two decades. As it relates specifically to the oilfield service market (OFS), this recovery cycle isn’t any different in that regard. However, while M&A activity...

Digital Transformation Is Key for Oil & Gas in 2022

Digital Transformation Is Key for Oil & Gas in 2022

In August of 2020, the oil and gas industry hit the bottom of the barrel regarding production and rig counts. Over a year later, U.S. oil and gas rig counts rose from six to 635, spurring a rise in production, worker count, and, most importantly, the need for...

Back to Basics: An Introduction to Service Basics

Back to Basics: An Introduction to Service Basics

In a 2021 study conducted by Bain Research and ServiceMax, the top set of trends concerning executive-level service leaders were “table stakes” – these included safety and compliance, first time fix, and standardization and simplification of processes. Closely...

Comic Brake: Plug

Comic Brake: Plug

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.  ...

A New Way to Maximize ROI & Customer Experience

A New Way to Maximize ROI & Customer Experience

Better, faster, and less expensive—the common requirements from service leaders when asked what their goals are regarding automated asset and equipment maintenance solutions. When I was managing service operations and customers would ask for better, faster and less...