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The Power of People to Build Trust in AI

The Power of People to Build Trust in AI

For those who attended Dreamforce this year, it was clear that the show stealer was artificial intelligence (AI), and the transformative role it will play in how we do business, how we run the machines that run our world, and how we interact with the world around us....

Comic Brake: Star Wars

Comic Brake: Star Wars

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.  

Climbing The Servitization Staircase Using Asset Data

Climbing The Servitization Staircase Using Asset Data

In manufacturing and product-led businesses, one of the biggest transformation models is servitization. According to a Forrester study we commissioned before the pandemic, entitled From Grease To Code: What Drives Digital Service Transformation, 85 percent of firms...

ChatGPT: Risks, Opportunities and Outcomes

ChatGPT: Risks, Opportunities and Outcomes

Artificial Intelligence has been enjoying another media resurgence since ChatGPT hit the scene earlier this year. ChatGPT is seemingly part of everyone’s vocabulary these days, and its popularity isn’t confined to our consumer lives. Countless companies have been...

Comic Brake: Train

Comic Brake: Train

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.

Digital Thread: Closing the Loop

Digital Thread: Closing the Loop

For more than 25 years I’ve worked in the after-sales domain. Hardly ever I came across the words digital thread. That changed when PTC acquired ServiceMax a couple of months ago. I wish I had come across the digital thread concept a lot sooner. I’ve come to...

5 Steps to Prevent Unplanned Downtime

5 Steps to Prevent Unplanned Downtime

There are some unsubstantiated stats doing the rounds at the moment, on the cost of unplanned downtime for manufacturers. These stats are putting average losses at over £1 trillion but while this is difficult to really measure, all organisations will have their own...

Are We Entering the Era of Smart Service?

Are We Entering the Era of Smart Service?

Manufacturing is no stranger to robotics and automation. Long before all the studies by Oxford professors on how robots would impact the industry, manufacturing has been there and done it. So it’s no surprise that 62% of manufacturers still see automation and robotics...

What Is A Field Service Management Mobile App?

What Is A Field Service Management Mobile App?

An effective field service mobile application empowers field workers to successfully complete their jobs faster with more accuracy and efficiency. Some of the field service mobile application capabilities include: Work estimates Checklists Scheduling Labor, parts and...

Why You Need A Global Blueprint For Service Data

Why You Need A Global Blueprint For Service Data

For a long time, field service was seen as a cost to the business, a necessary evil of the balance sheet that kept products working while they were under guarantee. And yet, field service engineers were on the frontline with customers, with knowledge not just of...

Comic Brake: Repair Time

Comic Brake: Repair Time

Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.