All Articles
The Power of an Offline FSM App
Field service management apps have revolutionized operations and productivity. With these apps, field workers are empowered to successfully complete work orders, present service reports for customer signature, provide pricing of labor, parts and products in the field,...
Comic Brake: Vines
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
Why Asset Centricity is a Catalyst for Business Change
A few years ago, the World Economic Forum (WEF) was talking about how servitization could help save the planet. It was a bold prediction at the time that suggested machine and device data could deliver the sort of intelligence that would enable businesses to make more...
How The Role of a Digital Thread Has Expanded
I had the pleasure of meeting Dr. Michael Grieves back in 2002, just after he published a white paper that presented a compelling case for manufacturers to leverage a Digital Twin. At that time, sufficient technology didn’t exist to fully bring his vision to market....
New Vision for Service Lifecycle Management
Imagine a world where you can deliver new service models to your customers and outshine the competition because you have the right access to data. Imagine a world where you can design and build products for serviceability, profitability, and sustainability because...
5 Ways ChatGPT AI Can Transform Field Service Operations
ChatGPT is a hot topic as of late, and the buzz isn’t unfounded. There are huge opportunities for generative AI engines, such as GPT-4 that powers ChatGPT, to transform how things are done in a variety of industries, and field service is no different. The following...
Comic Brake: Aliens
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
3 Biggest Field Service Scheduling Mistakes
Field service scheduling is a critical aspect of the service industry. The role of a dispatcher is vital to delivering a customer experience that sets service organizations apart from the competition. Unfortunately, there are common mistakes made by service...
FieldFX Wins Frost & Sullivan 2023 Enabling Technology Leadership Award
It’s hard to believe that it was only one and a half years ago that ServiceMax acquired LiquidFrameworks. Since then, much has happened over here at ServiceMax. We launched Spark 360 and Data Guide alongside our quarterly product releases, collaborated on a Harvard...
LiveWorx Recap: Digital Thread and the Voice of the Customer in Boston
Our customers came to Boston to be a part of PTC LiveWorx 23 to explore how digital transformation can create enterprise value, empower greater worker productivity, and make the world a better place. ServiceMax customers came to network with other leaders who are...
ServiceMax Announces Winners of 2023 MaxChoice Awards at PTC’s LiveWorx 23
The MaxChoice Awards is an annual recognition program that celebrates the success of customers who have effectively implemented ServiceMax’s field service management solution to innovate and achieve their business goals. The awards are presented to customers who have...
The 3 Benefits of Field Service Scheduling Software
In today's world, service organizations must respond quickly to customer needs and deliver efficient, cost-effective service. This requires effective field service scheduling software that helps dispatchers and planners schedule service work more efficiently. The...
Countdown to LiveWorx: Must-See Sessions
We are two weeks away from PTC’s annual digital transformation event LiveWorx and we couldn’t be more excited to connect with the ServiceMax and PTC community in person in Boston. There is an action-packed agenda for May 15-18 with numerous opportunities for...
Comic Brake: Hang Glider
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next instalment on FSD.
Why Asset Data is a Critical Sales Resource
Predictive analytics is increasingly the bedrock of modern field service, but it offers so much more. While investment in IoT devices actually cooled last year, 2023 is expected to see significant growth, according to Verdict research. The global IoT market will be...