In the recently published IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment (doc #US49989623, October 2023), PTC is named a Leader.

PTC was also named a Leader in the prior 2022 vendor assessment of Manufacturing Service Life-cycle Management Applications (IDC MarketScape: Worldwide Manufacturing Service Life-cycle Management Applications 2022 Vendor Assessment, Doc # US46742721, February 2022).


 IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

The IDC MarketScape evaluated vendors with a commercially available service lifecycle management platform with customers in three industry segments in at least two geographic regions. It was also a requirement to serve the market for at least five years with referenceable clients.

We believe PTC’s approach to Service Lifecycle Management is unique and innovative, and the operational result of over $2 Billion in investments. Asset-centricity is at the core, with equipment data and information breaking down enterprise silos between engineering, manufacturing, and service.

“Companies should consider PTC when searching for a vendor that can aid in the transformation of aftermarket service-specific processes as well as a complete transformation across the service lifecycle. PTC also specializes in enabling organizations to connect engineering, design, quality, and reliability with the service operation,” said Aly Pinder Jr., program director, service innovation & connected products, IDC. “PTC has established a technology roadmap and current offering that bridges these two historically siloed off groups being product and service.”







Graphic: The timeline of PTC’s organic and inorganic investments in Service Lifecycle Management technology.

OEMs, analysts, and practitioners have followed PTC’s targeted acquisitions and SLM-specific investments. “PTC has a long history of organic as well as inorganic growth. The company’s acquisition strategy focuses on companies that can enhance its core aftermarket capabilities while also connecting with its technology products from the engineering function,” observed Pinder, Jr..

PTC’s asset-centric service lifecycle management vision aligns with OEM digital transformation programs to enable and strengthen the digital thread with powerful digital threads delivering peak service outcomes.

We are honored to be recognized by the IDC MarketScape once again as a Leader in manufacturing service parts management applications,” said Ron Salvador, General Manager, Service Lifecycle Management Business Unit, PTC. “We are proud of PTC’s heritage delivering value with SLM capabilities, and this positioning adds validation to our ability to innovate and deliver value to our clients.”

Download an excerpt copy of the IDC MarketScape here.

ABOUT Sumair Dutta

sumair duttaSumair Dutta is the VP of product marketing at ServiceMax. In this role, he helps shape ServiceMax messaging and positioning to support customers and prospects. Previously, Sumair worked closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans. Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.