by ServiceMax | Sep 12, 2014 | Service Transformation
This week’s announcement of the Apple Watch — with all the pomp & circumstance expected of an Apple event — was followed closely here at ServiceMax. It’s no secret that field service is a very compelling business use case for wearables like the Apple Watch,...
by Maeghan Ouimet | Sep 11, 2014 | Mobile & Tech
In the wake of Apple’s announcements Tuesday, it seems inevitable that wearable devices — and the augmented reality applications that work along side them — are ready for take off. Companies like SAP and Salesforce have caught the wave and are beefing up already...
by | Sep 11, 2014 | Service Transformation
Get the eBook “Mastering Field Service In Medical Devices” free: Download here! As anyone in the medical device industry knows, field service in anything but straightforward. Whether it’s FDA regulations, strict documentation requirements, or...
by Courtney Buchanan | Sep 10, 2014 | Field Service Spotlight
Tech-savvy field service organizations are equipping their employees with the latest wearables, including health trackers to make business operations more efficient and techs happier. While health wearables promise to encourage employees to lead a healthy lifestyle,...
by | Sep 9, 2014 | Service Transformation
We have all heard about the importance of sales and marketing alignment, but one of the most powerful organizations at a company is often not aligned with either of those, but it should be. In the webinar recap CMO of ServiceMax, Stacey Epstein, shares her combined...
by Bill Pollock | Sep 8, 2014 | Field Service Spotlight
This is the second installment of Bill Pollock’s SmartVan series about how service organizations can turn dissatisfied customers into satisfied ones. To read the first installment, click here. Perhaps the best way to look at the different types of dissatisfied...
by | Sep 5, 2014 | Service Transformation
Your Sales and Marketing teams are an integral part of your company. They are essential to the expansion of your brand and increasing your service revenues. But what you might not realize is that your secret weapon for sales and marketing isn’t in the office,...
by Derek Korte | Sep 5, 2014 | Field Service Spotlight
The future of connected devices is fast approaching, and it will create new jobs that require new skill sets. Cisco, the company that’s helping to give rise to the Internet of Things, isn’t sitting on the sidelines. The company predicts that 50...
by Field Service News | Sep 4, 2014 | Mobile & Tech
The following article from Field Service News editor Kris Oldland originally appeared on Field Service News and is republished here with permission. End-to-end field service management is a topic that we keep hearing about. Our recent podcast featuring Paul Sparkes,...
by | Sep 3, 2014 | Field Service Spotlight
For field techs, picking out their clothes for a day on the job probably isn’t top of mind. But as frontline workers interacting with customers, they’re often the face of the company. If field techs arrive in a rusty, unidentifiable van and they’re...
by Courtney Buchanan | Sep 2, 2014 | Mobile & Tech
Many service techs are equipped with smartphones and iPads to get their innately mobile jobs done, but at some organizations, there isn’t complete mobility buy-in from the C-suite. That will have to change, as 70 percent of mobile workers will use a tablet or hybrid...