by John Ragsdale | Jul 21, 2011 | Customer Experience
Customer service is getting more scientific all the time. It’s no longer enough to give “service with a smile” and hand out comment cards. What customers think about the service they receive is the difference between a company growing and dying, and...
by Steve Berman | Jul 20, 2011 | Field Service Spotlight
Lots of news lately on rugged tablets and rugged PCs, but rugged smartphones aren’t quite as plentiful. For the most part, you’re talking about the Casio G’zOne Commando and a few others. And the G’zOne, while rugged enough to withstand an...
by Field Technologies Online | Jul 20, 2011 | Field Service Spotlight
With rising fuel prices, field service companies are often looking to cut spending wherever they can, especially in the aftermath of a damaging recession. However, some argue that as the economy improves, this is as good a time as ever to take advantage of software...
by Steve Berman | Jul 19, 2011 | Field Service Spotlight
Judging by the great response to our “Cool Tool” contest that featured an iPad 2 as the grand prize, Apple’s tablet is pretty popular among field service workers. We chatted with Steve Teneriello of The Service Coach about five apps that make iPads...
by Steve Berman | Jul 19, 2011 | Field Service Spotlight
One of the worries service technicians often cite regarding the use of GPS to track drivers is the dreaded “Big Brother” effect. And while nobody likes to be presumed guilty and have to prove their innocence through a clean GPS report, don’t...
by | Jul 18, 2011 | Service Transformation
At ServiceMax we often speak about the tidal wave of change that we aim to bring to field service management. However, there are still many field service organizations out there who are mired in the old way of thinking – with legacy on-premise management services that...
by Steve Berman | Jul 18, 2011 | Field Service Spotlight
Panasonic recently released the H2 rugged tablet, which looks quite similar to a tablet they created a few years ago called the H1 Mobile Clinical Assistant, which was later joined by a tablet called the H1 Field (for field service technicians). Like the H1 series,...
by Steve Berman | Jul 15, 2011 | Field Service Spotlight
The challenge of investing in anything, including technology, is justifying the purchase price. Say you’re a decision maker for a field service firm contemplating whether to upgrade or add a software solution. The first step is determining how the solution will...
by Field Technologies Online | Jul 15, 2011 | Field Service Spotlight
Lost productivity is a killer at the bottom line for any business. For the largest companies, small inefficiencies can lead to large scale losses. For U.S. Foodservice, one of the largest food distributors in the country, poor connections in the field led to downtime...
by Steve Berman | Jul 14, 2011 | Customer Experience
Darren Slaughter, CEO of DarrenSlaughter.com and Slaughter Media, has spent 20 years in advertising and marketing, focusing on the home improvement industry. He specializes in helping companies capitalize on the power of company websites and social media, and can also...
by Mobile Enterprise | Jul 14, 2011 | Field Service Spotlight
Mobile carriers have been marketing 4G for a while, but it’s debatable whether it’s a difference maker yet or strictly a marketing tactic. But while there hasn’t been much use for 4G in the field, consumer demand for faster mobile devices could spur...
by Steve Berman | Jul 13, 2011 | Customer Experience
Darren Slaughter, CEO of DarrenSlaughter.com and Slaughter Media, has spent 20 years in advertising and marketing, focusing on the home improvement industry. He specializes in helping companies capitalize on the power of company websites and social media, and can also...