by Mobile Enterprise | Jul 29, 2011 | Mobile & Tech
New software on the market allows service technicians to communicate in the field — and with the back office — through two-way text messaging. Republished with permission from Mobile Enterprise. Mosio, a mobile software company providing text messaging and...
by Field Technologies Online | Jul 29, 2011 | Strategy & Leadership
Knology, one of the largest Internet, cable, phone and TV providers in the United States, knew it needed to go mobile to improve service to the company’s 320,000 customers. Getting there, however, was the hard part. After making nearly every mistake in the book,...
by Patrick Peterson | Jul 28, 2011 | Field Service Spotlight
Call me cynical, but I’ve always lumped salespeople into one of two groups; those who sell using knowledge, and those who sell using the double handshake. In my opinion both sales techniques have their place; one in HVAC, the other at a used car lot. I have to admit,...
by Steve Berman | Jul 27, 2011 | Field Service Spotlight
In the first installment of our chat, Mike Moore, Director of Training for HVAC Learning Solutions, talked about the HVAC industry’s current labor shortage. Here, Moore explains what service firms are looking for and how technicians can give themselves the best...
by Mobile Enterprise | Jul 27, 2011 | Mobile & Tech
Rugged devices, particularly rugged tablets, are finding their way into the hands of more mobile workers all the time. Here’s a look at one growing beer seller’s reasons for going rugged and the device they chose. Republished with permission from Mobile...
by Steve Berman | Jul 26, 2011 | Customer Experience
In most areas of the United States these days, life would be almost unimaginable without a welcome blast of cool, indoor air. As a sort of ode to this modern antidote to triple-digit temperatures, Slate recently ran “A History of Air Conditioning.” For...
by Steve Berman | Jul 26, 2011 | Field Service Spotlight
Despite national unemployment still hovering near 10 percent, there are pockets of labor shortages where thousands of new positions go unfilled. One of the biggest: the field service and HVAC sectors, according to Mike Moore, Director of Training and one of the...
by Steve Berman | Jul 25, 2011 | Strategy & Leadership
In the first part of our Q&A, Joe Crisara, CEO of ContractorSelling.com, discussed what makes a client say “no” when a field service technician attempts to close a sale. What follows is Crisara’s 5-part plan to turning a client’s hesitation...
by Steve Berman | Jul 25, 2011 | Mobile & Tech
95% of enterprise customers are choosing iPads over tablets running on Android, according to activation data released by Good Technology. Pretty startling numbers, considering how many competing tablets in the marketplace run on some version of an Android operating...
by Steve Berman | Jul 22, 2011 | Strategy & Leadership
We focus a lot on technology, vehicle choices and several other issues pertaining to field service, but what about the most important issue for any company attempting to make a profit: sales? For some insight on why clients say “no” when a service...
by John Ragsdale | Jul 22, 2011 | Customer Experience
A recent customer service webcast about B2B chat was so popular, they couldn’t get every question answered. Here John Ragsdale answers some of those questions, including how companies can use chat functionality to drive sales as well as customer satisfaction....
by Derek Korte | Jul 21, 2011 | Field Service Spotlight
The recovering economy has brought a bit of bad news to the SMB owner looking to restock their fleet with quality used vehicles. The problem? The dealer inventory has dried up, which presents a problem for smaller fleet managers who rely on dealers’ used van and...