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John Ragsdale

John Ragsdale is vice president of technology and social research for the Technology Services Industry Association. He writes a regular blog, Eye on Service, for the TSIA.

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Field Service Reading List: How Real Companies Succeed with Social Media
January 22, 2015

Field Service Reading List: How Real Companies Succeed with Social Media

John Ragsdale

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John Ragsdale: Enterprise CRM and Collaboration Tools Top Field Service Investments
May 13, 2014

John Ragsdale: Enterprise CRM and Collaboration Tools Top Field Service Investments

John Ragsdale

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John Ragsdale: Hottest Field Service Trends In 2013
December 9, 2013

John Ragsdale: Hottest Field Service Trends In 2013

John Ragsdale

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John Ragsdale: Why Limits on Field Techs’ Mobile Use Is a Bad Idea
October 1, 2013

John Ragsdale: Why Limits on Field Techs’ Mobile Use Is a Bad Idea

John Ragsdale

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John Ragsdale: How Service Leaders Can Turn Around Bad Attitudes
August 13, 2013

John Ragsdale: How Service Leaders Can Turn Around Bad Attitudes

John Ragsdale

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Got Grumpy Field Techs? 4 Ways to Turn Around a Bad Attitude
June 27, 2013

Got Grumpy Field Techs? 4 Ways to Turn Around a Bad Attitude

John Ragsdale

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Social Media Customer Support: Do It Well, Or Not At All
March 28, 2013

Social Media Customer Support: Do It Well, Or Not At All

John Ragsdale

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Knowledge-Centered Support: 7 Key Questions For Your Frontline Staff
February 20, 2013

Knowledge-Centered Support: 7 Key Questions For Your Frontline Staff

John Ragsdale

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Six Key Factors That Influence Field Service Mobile Strategy
July 10, 2012

Six Key Factors That Influence Field Service Mobile Strategy

John Ragsdale

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Where Streaming Video Fits into Service Departments
June 19, 2012

Where Streaming Video Fits into Service Departments

John Ragsdale

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Breaking Down the Best Sessions from Technology Services World
May 17, 2012

Breaking Down the Best Sessions from Technology Services World

John Ragsdale

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What Service Departments Should Know About Tech Buyers
March 27, 2012

What Service Departments Should Know About Tech Buyers

John Ragsdale

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