by Mobile Enterprise | Jun 21, 2011 | Field Service Spotlight
Over the past few years, consumer devices have flooded the enterprise, and with them has come about a change in mobile device policies. In enterprise mobility’s infancy, most companies took a corporate-liable (CL) approach: all devices and monthly contracts were paid...
by Steve Berman | May 24, 2011 | Mobile & Tech
We’ve received some pretty “cool” photos and stories in response to our “Cool Tool” Contest, in which field service workers seem to be having a great time submitting photos of themselves and their favorite tools. Since an iPad 2 goes to...
by Derek Korte | May 13, 2011 | Mobile & Tech
As service operations look to carve out as many savings as possible, many are turning to mobile solutions to save money, reduce technician down time and generally make service organizations more efficient and profitable. Intelligent Management conducted an hour-long...
by Derek Korte | May 12, 2011 | Field Service Spotlight
Xplore Technologies, makers of enterprise rugged tablets aimed at extreme end users in the field, including the military, law enforcement, firefighters and manfacturing employees, has released its most rugged family of tablets yet — a device the company calls...
by Derek Korte | May 9, 2011 | Field Service Spotlight
Motorola Mobility and Sprint have announced two new smartphones that target business users, particularly field service managers and technicians. And field techs will be happy to see that the phones resemble the devices they may already use outside of work, as opposed...
by Derek Korte | May 6, 2011 | Mobile & Tech
Mobility was a recurring theme throughout last week’s Field Service 2011 conference, with many of the panels focusing on how service managers could use mobile to streamline all areas of their businesses, from improved first-call success rates to proactive...
by Steve Berman | May 3, 2011 | Mobile & Tech
For field service business owners, throwing large sums of money into mobile technology solutions can be a difficult plunge to take. However, when faced with the potential advantages, the initial step of deciding to purchase the equipment isn’t anywhere as tough...
by Derek Korte | Apr 28, 2011 | Field Service Spotlight
Wondering how new technologies can help you to better manage your workers in the field? A delegation from McKinsey & Company spoke during the Field Service 2011 conference in Arizona about how managers can focus on GPS technology to set a foundation for a...
by Derek Korte | Apr 27, 2011 | Field Service Spotlight
Mobile devices can be a tremendous boon to a field service organization, but the costs often seem prohibitive and the value can be somewhat opaque. Brent Felker, vice president of DecisionPoint Systems’ field mobility practice tackled both concerns on a panel at...
by Derek Korte | Apr 6, 2011 | Mobile & Tech
Research firm Gartner, in a new report on technology trends in the enterprise, reports that CIOs and other executives are determined not to drop the ball with the latest consumerist technology trend: tablets. The report finds that many execs admit to overlooking...
by Derek Korte | Apr 1, 2011 | Customer Experience
Mobile technology’s touching all facets of business, and sales is no exception. Before service technicians can enter the field to solve a problem, sales has to deliver the customer — and the new generation of mobile devices are equipping those sales teams...
by Derek Korte | Mar 31, 2011 | Mobile & Tech
Despite being an overwhelming smash with consumers and having made inroads with business users, Apple’s iPad will ultimately fail in the enterprise because of two Achilles’ heels: price and proprietary software. At least that’s the opinion of Andy...