by Derek Korte | Mar 30, 2011 | Mobile & Tech
The smartphone’s near ubiquity among service pros in the field raises important questions for managers trying to figure out what type of device is best for business. Should a manager choose a consumer phone, such as an Android device or an iPhone, and risk the...
by Derek Korte | Mar 29, 2011 | Mobile & Tech
Tablet adoption among SMBs has increased rapidly — reaching more than 3 percent in the past year alone — and that number will increase nearly 1000 percent to between 30 percent to 35 percent by 2015, according to a recent report by AMI-Partners, a small...
by Derek Korte | Mar 23, 2011 | Field Service Spotlight
Sumair Dutta, senior research analyst with the Service Management team at the Aberdeen Group, spoke with The SmartVan about what field service organizations must do, and change, to succeed and grow in today’s business environment — from embracing mobile...
by Derek Korte | Mar 22, 2011 | Field Service Spotlight
Research in Motion, the company that produces BlackBerry smartphones, is set to release its own version of the tablet, called the PlayBook, on April 19. RIM’s take on the tablet is comparable to Apple’s iPad in size and price — but RIM’s...
by Derek Korte | Mar 16, 2011 | Field Service Spotlight
Airport body scanners are under fire again, this time by groups questioning the devices’ safety after the Transportation Security Administration admitted to improperly testing radiation levels — in some cases reporting radiation levels that were 10 times...
by Derek Korte | Mar 14, 2011 | Field Service Spotlight
(Part 3). Bill Pollock is president of Strategies For Growth, a research analyst and consulting organization for service businesses, and chief research officer for The Service Council, a virtual trade organization for service executives. In a previous Q&A with The...
by Derek Korte | Mar 7, 2011 | Field Service Spotlight
(Part 2). Bill Pollock is president of Strategies For Growth, a research analyst and consulting organization for service businesses, and chief research officer for The Service Council, a virtual trade organization for service executives. In a previous Q&A with The...
by Derek Korte | Mar 4, 2011 | Mobile & Tech
Businesses have aggressively embraced the iPad since its debut in 2010, but with CEOs, not IT departments, leading the charge — this according to Financial Times’ Robin Kwong. And as the proliferation of apps available on the iPad continues to rise —...
by Derek Korte | Mar 3, 2011 | Mobile & Tech
Mobile’s reach into field service business, especially with the proliferation of accessible, affordable consumer devices such as Apple’s iPad and Samsung’s Galaxy, is fundamentally changing how field service organizations operate. Beyond the...
by Derek Korte | Mar 2, 2011 | Field Service Spotlight
(Part 1). Bill Pollock is president of Strategies For Growth, a research analyst and consulting organization for service businesses, and chief research officer for The Service Council, a virtual trade organization for service executives. Pollock spoke with The...
by Derek Korte | Feb 23, 2011 | Mobile & Tech
Long the gold standard in large enterprise IT departments, HP hopes to challenge Apple’s iPad when the company releases its TouchPad tablet in April. While HP needs to work out several kinks before security-obsessed IT departments will accept the devices,...
by Derek Korte | Feb 15, 2011 | Field Service Spotlight
There’s another heavy-duty tablet vying for service technicians’ attention — this time, from American Industrial Systems, a company specializing in mobile computers for military and industrial use. Designed with the field worker (not the consumer) in...