by Tiffany Kaiser | Dec. 18, 2012 | Mobile & Tech
Field service personnel are no strangers to tablet computers — in fact they’ve revolutionized many aspects of the industry. But there’s still a “wow” factor at play, and such is the case with Japanese company Aero Sensing, Inc., which is using... Read more
by Tiffany Kaiser | Dec. 4, 2012 | Mobile & Tech
Is a smartphone really the right tool for a dirty job? That’s the big question that emerged from a LinkedIn group discussion on the use of rugged versus regular mobile devices in field service. Smartphones and rugged devices are certainly buzz words in the... Read more
by Tiffany Kaiser | Nov. 15, 2012 | Sales & Marketing
As much as the holidays coincide with a business slowdown for many field service companies, for some they present an great opportunity to reconnect with customers and employees. Earl King, founder of Texas-based King Productions International, a commercial HVAC... Read more
by Tiffany Kaiser | Nov. 6, 2012 | Sales & Marketing
HubSpot reported that 92 percent of online users first turn to Web search engines to look up services and products. How, then, can service organizations capitalize on those inbound web leads and convert them into real business? Joe Crisara, a sales educator and... Read more
by Tiffany Kaiser | Nov. 2, 2012 | Strategy & Leadership
Superstorm Sandy brought millions of business operations to a halt. Not FedEx however, which stayed up and running through the storm, largely by outlining a contingency plan, anticipating infrastructure outages and planning for the worst. Quartz interviewed FedEx... Read more
by Tiffany Kaiser | Oct. 24, 2012 | Sales & Marketing
Can giveaways, discounts, and other creative tactics turn one-time buyers into a loyal, repeat customers? Service managers and others in related fields on LinkedIn swapped opinions and ideas around that question recently. Here are the three smart perspectives that... Read more
by Tiffany Kaiser | Oct. 17, 2012 | Strategy & Leadership
Our recent post on best practices for evaluating field service technicians sparked so much discussion in a handful of LinkedIn groups that we culled together some of the highlights from a few folks around the industry: On-the-Job Evaluations Philip Blakemore, a... Read more
by Tiffany Kaiser | Oct. 11, 2012 | Mobile & Tech
Asplundh Tree Expert Co., a nationwide clearance-services company, manages over 16,000 fleet trucks but has no permanent garages — relying entirely on overnight parking lots near job sites. So how does it keep track of its nationwide fleet and ensure trucks are... Read more
by Tiffany Kaiser | Oct. 3, 2012 | Mobile & Tech
Tablets have quickly turned from personal media consumption tools to business workhorses, with stronger computing power and more and better business-related apps. Just how is the field service industry benefitting form the tablet revolution? Here’s a look: Cost... Read more
by Tiffany Kaiser | Sep. 26, 2012 | Field Service
Nobody likes paperwork, but contracts are the backbone of any service organization: They lock in customer relationships beyond the point of sale and drive consistent revenue. How do you craft agreements that maximize return and minimize the fine print? Here’s a... Read more
