Susan Tonkin is Manager of Product Marketing at ServiceMax, and a regular webinar speaker and writer on field service topics. Susan joined ServiceMax in 2011, spearheading analyst relations and product launch activities as ServiceMax grew exponentially.
Prior to joining ServiceMax, she spent more than a decade managing product marketing at Cloud and Enterprise software companies such as Saba and Extensity; working regularly with customers, analysts and partners to bring exciting products to market. Susan holds a Bachelor of Science in Economics and Business Administration from Saint Mary’s College of California.
Are you headed to Dreamforce this year? You aren’t alone! The show is a massive gathering of not only Salesforce end-users, but their comprehensive ecosystem of partners who extend and enrich the Salesforce-delivered apps. A key reason Dreamforce is one of the largest... Read more
Analyst firms have recognized that Field Service Management (FSM) is a hot and evolving market, with Gartner recently adding another layer to their deep coverage. The firm published “Critical Capabilities for Field Service Management” in late March, which for the... Read more
Here at ServiceMax from GE Digital, we are tremendously proud of our placement in the latest Gartner Magic Quadrant for Field Service Management (FSM), where we have been named a Leader for the 3rd consecutive time. This year, analyst Jim Robinson and his co-authors... Read more
Are you a ServiceMax system admin, process wiz or a self-professed “data nerd”? Or maybe you’ve got no idea what field sets, validation rules and bi-directional integration can do for you, but you are yearning to know more. Well, we hope you’ve registered for... Read more