by Megan Van Vlack | Jul. 31, 2014 | Sales & Marketing
This article is a guest contribution by Adrian Steel Marketing Manager Todd Goldmeyer. Adrian Steel is a nationwide manufacturer of commercial vehicle upfits. After surviving the recent recession, it’s tempting as a contractor to believe that everything is on the... Read more
by Megan Van Vlack | Jul. 25, 2014 | Field Service
While big data holds many promises for field service organizations looking to improve systems and lower costs, it also poses challenges when it comes to harnessing and acting on resulting insights. However, UPS believes that they have found a solution to put the data... Read more
by Megan Van Vlack | Jul. 10, 2014 | Strategy & Leadership
When research on the negative effects of workplace bullying revealed that certain forms of harassment had become a workplace norm, no one was particularly surprised. Satire in movies and television have been parodying the micromanager and tough-guy coworker for ages.... Read more
by Megan Van Vlack | Jul. 1, 2014 | Strategy & Leadership
How can an organization with a large, on-the-road workforce integrate learning and development into their team’s day-to-day goals? If team members spend more time behind the wheel than behind their desks, field service leaders can find it difficult to organize... Read more
by Megan Van Vlack | Jun. 5, 2014 | Field Service
Field service technicians fix all sorts of devices, from common household machines like dishwashers to heavy-duty equipment like industrial generators. Those machines are often tagged with barcodes that, when scanned, relay vital information to the technicians who... Read more
by Megan Van Vlack | May. 29, 2014 | Mobile & Tech
Distracted driving is inevitable — whether it’s checking an urgent text message from the boss or mopping up spilled coffee — any fleet manager would be hard-pressed to find a member of their team that hasn’t experienced a time when their eyes weren’t... Read more
by Megan Van Vlack | May. 27, 2014 | Sales & Marketing
Balancing economic demands while maintaining customer satisfaction is no easy feat for service supply chain managers. According to Glyn Dodd, managing director of service supply chain specialists Centrex Services, the biggest hurdles for organizations are legacy... Read more
by Megan Van Vlack | May. 22, 2014 | Mobile & Tech
Field service technicians are road warriors who often spend a lot of time behind the wheel. But those hours spent driving to the next service call (or sitting in traffic) can mean overtime for techs who need to finish the day’s work. A new wave of... Read more
by Megan Van Vlack | May. 19, 2014 | Sales & Marketing
Field service technicians often juggle multiple service calls a day as well as handle emergency repairs that don’t always run smoothly. One way that service organizations can give customers a behind-the-scenes pass to the maintenance and repairs that go into... Read more
by Megan Van Vlack | May. 15, 2014 | Mobile & Tech
Whether they’re scaling a 300-foot-tall wind turbine or inspecting a narrow chimney, field service technicians often juggle ladders, ropes, helmets and other gear to reach inaccessible places. But there may be an easier alternative for techs to scout problems... Read more
