All Articles
Benefits of Cloud-Based Field Service Management Software
An increasing number of industry actors building, operating, or maintaining medium or high-tech equipment have now started to leverage advanced software to monitor the technical attributes of those assets; IoT, connected objects and digital twins are terms that we are...
Digital Thread: How the Service Bill of Materials Enables Cross-selling & Upselling
It’s 2010, and an OEM has asked me to blueprint their after-sales organization. I went to our sales executive and asked, “What do we tell our customers about life expectancy and maintenance costs when we sell the product?” He looked at me with a confused look. Why is...
Comic Brake: Hydroponics
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
MaxChoice Awards Honors Outstanding Achievements in Field Service Management
I love working with our customers, and I’m always glad when I hear our customers consider us a true partner. As the head of our Account Management team, I’m deeply committed to delivering the best customer experience possible, so I am thrilled to announce the launch...
New Data from ServiceMax Reveals the Impact of Digital Transformation on Service Organizations
Twenty years ago, organizations began to take a fresh, customer-driven approach to business. Enabled by increased computing power and the growing predominance of technology, companies across all industries began to embrace the digitization of business processes. The...
Digital Thread: How the Service Bill of Materials Drives System of Record Across the Platform
“We’ve defined ERP as the system of record for our installed base”. This a phrase we hear quite often. Is it a smart choice, and what are the consequences of this choice? When you are in the business of managing the service lifecycle of an installed base, we believe...
ServiceMax at PTC LiveWorx: Sessions, Customer User Group, MaxChoice Awards, and More!
Since the acquisition of ServiceMax in January this year, ServiceMax and PTC leaders have been working to align our strategy and products to deliver the greatest value to our customers. Many details about the future of ServiceMax in the PTC closed-loop PLM ecosystem...
Digital Thread: How the Service Bill of Materials Links Engineering to Service
When we embark on a digital transformation journey in the after-sales domain, where does the process start? With the sale of the product? Commissioning of the product? First service call? We believe the foundation for the design of your service delivery processes...
Multiplying Dispatcher Reach with Scheduling Options: A Product Manager’s Philosophy
We’re really enjoying getting to know ServiceMax’s product managers through the vehicle of our new Product Spotlight Series. It's evident that they not only care about the products they build and the customers they serve but also that they hold a high level of empathy...
A New Era for ServiceMax and Field Service Management
It’s hard to believe that it’s already been a month since the completion of PTC’s acquisition of ServiceMax. In the past month, ServiceMax and PTC leaders have been busy strategizing how to best integrate our companies and products to benefit our customers. The...
Comic Brake: RickRoll
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
5 Ways to Leverage Asset Data Beyond Field Service
For years, field service organizations have used field service management (FSM) technologies to simplify the scheduling and dispatching of technicians, identify the parts needed to fix problems, offer proactive maintenance, and minimize machine downtime. But there has...
Becoming Future Ready: Digital Transformation in Oil & Gas
When consumers drive up to a gas station with high-tech pumps, they might get the impression the entire oil and gas (O&G) industry is part of the technology revolution. In reality, many oil and gas operations have yet to undergo a digital transformation, and...
How B. Braun is Mastering Compliance and Complexity with ServiceMax
Editor's note: This article originally appeared on diginomica. In healthcare and medical device manufacturing, patient safety is priority number one. Staying on top of compliance throughout the lifecycle of a device is essential. As one of the world’s leading medical...
4 Field Service Trends For 2023
The field service industry is constantly evolving. It has to. Because as the needs of their customers change, field service organizations must also change to meet those needs quickly and efficiently. Indeed, the top companies in field service are constantly innovating...