The 23R2 9.0 release of Asset 360 was released on Friday, October 6. Our first release integrating PTC technology with ServiceMax products, we are introducing a cohesive set of features resulting in an end-to-end workflow for flexible, robust conditions-based maintenance strategies informed by live equipment data.

In this post, we’ll highlight the major elements of this release. For a full list of the features and enhancements in Asset 360 23R2 9.0, refer to the release notes.

What is Conditions-Based Maintenance?

Conditions-based maintenance plans schedule service activities and maintenance tasks based on the actual condition of the asset, rather than on a fixed schedule or time interval. This is done by monitoring various condition indicators, such as oil levels, temperature, usage information, and other data. When one or more (or a combination) of these factors reaches a defined threshold, a work order or service action is generated.

Conditions-based maintenance offers several advantages over traditional maintenance strategies, allowing service organizations to shift from reactive incident management to a more proactive and predictive approach, driving down maintenance costs and maximizing asset uptime.

Asset 360’s Conditions-Based Maintenance Plans

The 23R2 9.0 release of Asset 360 includes a full set of features developed over multiple releases that enable an end-to-end workflow for customers to configure and templatize maintenance plans based on time, frequency, criteria, and any combination of multiple conditions.


Below are some examples of the types of maintenance conditions you can configure in Asset 360:

  • Time – A forklift is scheduled for maintenance every 3 months
  • Frequency – A forklift is scheduled for maintenance every 1000 lifts
  • Criteria – A forklift is scheduled for maintenance when the percentage of fluid in the hydraulic lift falls below 30%.
  • Advanced Condition Expressions – A forklift is scheduled for maintenance every 1000 lifts OR every 3 months, whichever condition is met first.

Asset 360’s Maintenance Plans are purpose-built for asset-centric preventive maintenance. By leveraging Asset Technical Attributes, Asset 360’s Maintenance Plans can provide dynamic generation of work orders based on regular schedules or condition-based intervals, based on the attribute readings of an asset.

Technical Attributes APIs

This release also includes updates to Asset Technical Attributes APIs, which are a set of APIs that connect to ThingWorx, or any external IoT telemetry platform, to receive live equipment data.

In most cases, sensors on equipment continuously stream live data to an IoT platform, where it is continuously maintained and monitored. Asset 360’s Technical Attributes APIs connect to external IoT platforms to pass equipment data to ServiceMax either at regular intervals or when configured thresholds are met.


Asset 360’s Maintenance Plan engine checks the Asset Technical Attributes values against each asset, and, based on the configured conditions and rules, generates a work order if conditions are met.

These features combined allow service organizations to deploy flexible and dynamic preventive maintenance strategies, leveraging live equipment data to proactively minimize downtime.

 Learn More About the Asset 360 23R2 9.0 Release

In addition to the above, this release also includes Contract API enhancements and Push Upgrade availability for all Asset 360 customers. To learn more, view the release notes, visit the Community Kitchen to join in the discussion and sign up for our upcoming Design Time with Lacy Cotton-Hodgson, Senior Product Manager at PTC ServiceMax, as she provides an in-depth look at connected asset service strategies.

ABOUT Wendy Tai

Wendy TaiWendy Tai is a director of product marketing at ServiceMax. She works closely with product, marketing, and partner teams to message, position, and drive the go-to-market for ServiceMax products. Wendy has 10+ years of experience in marketing and product marketing at both startups and large corporations, most recently launching emerging technology products in augmented reality and 3D for Adobe Systems and Hewlett-Packard. Wendy holds a BA in Communications from the University of California, Berkeley.