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1589 Search Results for: customer service


Ensure Customer Service Success with Mobile Tools
February 17, 2022

Ensure Customer Service Success with Mobile Tools

Huberto Garza

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Whatever You Do, Don’t Let a Customer Service Mistake Fester
June 7, 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas

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A Recipe for Great Customer Service: Balancing Digital, Human Experiences
August 3, 2018

A Recipe for Great Customer Service: Balancing Digital, Human Experiences

Shep Hyken

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Consumers Have Spoken: We Must Embrace Emotional-Connection as Part of Customer Service Culture
August 2, 2018

Consumers Have Spoken: We Must Embrace Emotional-Connection as Part of Customer Service Culture

Tom DiVittorio

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The Difference Between Customer Service and Customer Experience
June 18, 2018

The Difference Between Customer Service and Customer Experience

Shep Hyken

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Mind the Customer Service Gap
February 21, 2018

Mind the Customer Service Gap

Shep Hyken

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It’s Time for the CFO and the Customer Service Organization to Become Friends
September 15, 2017

It’s Time for the CFO and the Customer Service Organization to Become Friends

Chris Rosbrook

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Your Techs Can Fix Customers’ Equipment. But Can They Fix a Negative Customer Service Experience?
May 3, 2017

Your Techs Can Fix Customers’ Equipment. But Can They Fix a Negative Customer Service Experience?

Bill Pollock

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5 Customer Service Trends You Can’t Ignore This Year
January 5, 2016

5 Customer Service Trends You Can’t Ignore This Year

Shep Hyken

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Customer Service is Like Marriage — Never Leave Angry
August 3, 2015

Customer Service is Like Marriage — Never Leave Angry

Shep Hyken

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Customer Service Emergency? Don’t Panic and Get Giving
July 8, 2015

Customer Service Emergency? Don’t Panic and Get Giving

Shep Hyken

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No Matter The Role, Customer Service Is Part of Your Job
March 12, 2015

No Matter The Role, Customer Service Is Part of Your Job

Shep Hyken

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