1571 Search Results for: customer service

February 17, 2022

Ensure Customer Service Success with Mobile Tools

Huberto Garza

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June 7, 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas

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August 3, 2018

A Recipe for Great Customer Service: Balancing Digital, Human Experiences

Shep Hyken

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August 2, 2018

Consumers Have Spoken: We Must Embrace Emotional-Connection as Part of Customer Service Culture

Tom DiVittorio

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June 18, 2018

The Difference Between Customer Service and Customer Experience

Shep Hyken

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February 21, 2018

Mind the Customer Service Gap

Shep Hyken

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September 15, 2017

It’s Time for the CFO and the Customer Service Organization to Become Friends

Chris Rosbrook

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May 3, 2017

Your Techs Can Fix Customers’ Equipment. But Can They Fix a Negative Customer Service Experience?

Bill Pollock

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January 5, 2016

5 Customer Service Trends You Can’t Ignore This Year

Shep Hyken

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August 3, 2015

Customer Service is Like Marriage — Never Leave Angry

Shep Hyken

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July 8, 2015

Customer Service Emergency? Don’t Panic and Get Giving

Shep Hyken

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March 12, 2015

No Matter The Role, Customer Service Is Part of Your Job

Shep Hyken

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