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Shep Hyken

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken

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Hyken: When Things Aren’t Going Well, Will You Accept Blame?
January 7, 2020

Hyken: When Things Aren’t Going Well, Will You Accept Blame?

Shep Hyken

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Ask Your Customers This Magic Question
December 9, 2019

Ask Your Customers This Magic Question

Shep Hyken

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Hyken: Technicians, Just Show Up on Time
November 5, 2019

Hyken: Technicians, Just Show Up on Time

Shep Hyken

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Hyken: Say Yes to Saying Yes
October 2, 2019

Hyken: Say Yes to Saying Yes

Shep Hyken

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Hyken: Escape the Customer-Free Zone
August 16, 2019

Hyken: Escape the Customer-Free Zone

Shep Hyken

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Hyken: Customers Will Soon Expect Predictive Maintenance
July 3, 2019

Hyken: Customers Will Soon Expect Predictive Maintenance

Shep Hyken

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Hyken: Skip the Surprise and Just Delight Your Customers
May 14, 2019

Hyken: Skip the Surprise and Just Delight Your Customers

Shep Hyken

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Shep Hyken: Recognize Those Who Serve With Simple ‘Pay It Forward’ Gestures
March 19, 2019

Shep Hyken: Recognize Those Who Serve With Simple ‘Pay It Forward’ Gestures

Shep Hyken

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Shep Hyken: Want Feedback From Your Customers? Keep It Simple.
February 18, 2019

Shep Hyken: Want Feedback From Your Customers? Keep It Simple.

Shep Hyken

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Shep Hyken: Customers Will Thank You for a Frictionless Experience
November 26, 2018

Shep Hyken: Customers Will Thank You for a Frictionless Experience

Shep Hyken

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Hyken: Why Do Companies Ignore Customers’ Nagging Problems?
October 25, 2018

Hyken: Why Do Companies Ignore Customers’ Nagging Problems?

Shep Hyken

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Hyken: The Little Things Speak Volumes About Employee Happiness
September 5, 2018

Hyken: The Little Things Speak Volumes About Employee Happiness

Shep Hyken

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