Author

Shep Hyken

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken

Hyken: When Things Aren’t Going Well, Will You Accept Blame?

January 7, 2020

Hyken: When Things Aren’t Going Well, Will You Accept Blame?

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Ask Your Customers This Magic Question

December 9, 2019

Ask Your Customers This Magic Question

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Hyken: Technicians, Just Show Up on Time

November 5, 2019

Hyken: Technicians, Just Show Up on Time

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Hyken: Say Yes to Saying Yes

October 2, 2019

Hyken: Say Yes to Saying Yes

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Hyken: Escape the Customer-Free Zone

August 16, 2019

Hyken: Escape the Customer-Free Zone

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Hyken: Customers Will Soon Expect Predictive Maintenance

July 3, 2019

Hyken: Customers Will Soon Expect Predictive Maintenance

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Hyken: Skip the Surprise and Just Delight Your Customers

May 14, 2019

Hyken: Skip the Surprise and Just Delight Your Customers

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Shep Hyken: Recognize Those Who Serve With Simple ‘Pay It Forward’ Gestures

March 19, 2019

Shep Hyken: Recognize Those Who Serve With Simple ‘Pay It Forward’ Gestures

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Shep Hyken: Want Feedback From Your Customers? Keep It Simple.

February 18, 2019

Shep Hyken: Want Feedback From Your Customers? Keep It Simple.

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Shep Hyken: Customers Will Thank You for a Frictionless Experience

November 26, 2018

Shep Hyken: Customers Will Thank You for a Frictionless Experience

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Hyken: Why Do Companies Ignore Customers’ Nagging Problems?

October 25, 2018

Hyken: Why Do Companies Ignore Customers’ Nagging Problems?

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Hyken: The Little Things Speak Volumes About Employee Happiness

September 5, 2018

Hyken: The Little Things Speak Volumes About Employee Happiness

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