Author

Shep Hyken

Shep Hyken

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken

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Mind the Customer Service Gap

Mind the Customer Service Gap

Editor’s note: A version of this article by Shep Hyken appeared on his Customer Service Blog. Read the original version here. I’ve written about the customer service gap before. It can be the gap between you and your competitors. You want the gap to be wide, which... Read more