Author

Suzanne Lucas

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. She now writes about Human Resources and Business for a number of different publications.

Website

4 Simple Service Rules Every Field Technician Should Follow

Suzanne Lucas August 20, 2019

How to Keep Tenured Service Techs Satisfied

Suzanne Lucas July 10, 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas June 7, 2019

When Your Technicians Encounter Awkward—or Dangerous— Situations

Suzanne Lucas April 29, 2019

It’s Employee Appreciation Day: Thank the Techs Who Work Through Anything

Suzanne Lucas March 1, 2019

Strategy & Leadership

Managing Your Managers’ Stress Levels

Suzanne Lucas February 4, 2019

Strategy & Leadership

Listen Up: Managers Aren’t Infallible, But Tune Them Out at Your Own Risk

Suzanne Lucas December 18, 2018

Strategy & Leadership

How Much Do Job Titles Really Matter?

Suzanne Lucas September 18, 2018

Field Service Spotlight

Is It Wise to Give Techs ‘Years of Service’ Awards?

Suzanne Lucas August 28, 2018

Strategy & Leadership

Managing Isn’t Easy—But That’s No Excuse to Shirk the Responsibility

Suzanne Lucas June 13, 2018

Strategy & Leadership

Be Friendly to Employees (But Don’t Become Friends)

Suzanne Lucas May 14, 2018

Strategy & Leadership

Stories Are Great Training Tools—If You Don’t Embarrass Someone

Suzanne Lucas March 14, 2018

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