Author

Suzanne Lucas

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. She now writes about Human Resources and Business for a number of different publications.

Website

Strategy & Leadership

Is Your Pre-Employment Testing Discriminatory?

Suzanne Lucas January 2, 2020

Strategy & Leadership

Make Your Field Service Job Posting Stand Out

Suzanne Lucas November 25, 2019

Strategy & Leadership

Hiring a Field Service Tech? Look For These 5 Attributes

Suzanne Lucas October 14, 2019

Strategy & Leadership

The Importance of Tech Training (and Why Service Organizations Should Pay For It)

Suzanne Lucas September 24, 2019

4 Simple Service Rules Every Field Technician Should Follow

Suzanne Lucas August 20, 2019

How to Keep Tenured Service Techs Satisfied

Suzanne Lucas July 10, 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas June 7, 2019

When Your Technicians Encounter Awkward—or Dangerous— Situations

Suzanne Lucas April 29, 2019

It’s Employee Appreciation Day: Thank the Techs Who Work Through Anything

Suzanne Lucas March 1, 2019

Strategy & Leadership

Managing Your Managers’ Stress Levels

Suzanne Lucas February 4, 2019

Strategy & Leadership

Listen Up: Managers Aren’t Infallible, But Tune Them Out at Your Own Risk

Suzanne Lucas December 18, 2018

Strategy & Leadership

How Much Do Job Titles Really Matter?

Suzanne Lucas September 18, 2018

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