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Suzanne Lucas

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. She now writes about Human Resources and Business for a number of different publications.

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Is Your Pre-Employment Testing Discriminatory?
January 2, 2020

Is Your Pre-Employment Testing Discriminatory?

Suzanne Lucas

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Make Your Field Service Job Posting Stand Out
November 25, 2019

Make Your Field Service Job Posting Stand Out

Suzanne Lucas

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Hiring a Field Service Technician? Look For These 5 Skills
October 14, 2019

Hiring a Field Service Technician? Look For These 5 Skills

Suzanne Lucas

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The Importance of Tech Training (and Why Service Organizations Should Pay For It)
September 24, 2019

The Importance of Tech Training (and Why Service Organizations Should Pay For It)

Suzanne Lucas

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4 Simple Service Rules Every Field Technician Should Follow
August 20, 2019

4 Simple Service Rules Every Field Technician Should Follow

Suzanne Lucas

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How to Keep Tenured Service Techs Satisfied
July 10, 2019

How to Keep Tenured Service Techs Satisfied

Suzanne Lucas

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Whatever You Do, Don’t Let a Customer Service Mistake Fester
June 7, 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas

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When Your Technicians Encounter Awkward—or Dangerous— Situations
April 29, 2019

When Your Technicians Encounter Awkward—or Dangerous— Situations

Suzanne Lucas

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It’s Employee Appreciation Day: Thank the Techs Who Work Through Anything
March 1, 2019

It’s Employee Appreciation Day: Thank the Techs Who Work Through Anything

Suzanne Lucas

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Managing Your Managers’ Stress Levels
February 4, 2019

Managing Your Managers’ Stress Levels

Suzanne Lucas

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Listen Up: Managers Aren’t Infallible, But Tune Them Out at Your Own Risk
December 18, 2018

Listen Up: Managers Aren’t Infallible, But Tune Them Out at Your Own Risk

Suzanne Lucas

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How Much Do Job Titles Really Matter?
September 18, 2018

How Much Do Job Titles Really Matter?

Suzanne Lucas

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