by Courtney Buchanan | Jun 10, 2014 | Field Service Spotlight
As the number of connected devices grows, it’s becoming increasingly important for field service organizations to understand how these devices are affecting overall business performance and strategy. Field techs love to carry the newest gadgets, whether that’s a...
by Rosemary Coates | Jun 9, 2014 | Field Service Spotlight
Field service managers who head global service organizations often have to make the tough call — do you send your local people abroad every time there is a service call or is there an easier solution? Important details such as service level agreements, travel time and...
by Derek Korte | Jun 6, 2014 | Field Service Spotlight
Service departments, under increasing pressure to drive revenue, meet that challenge by improving customer loyalty. Here’s a look at one UK telecommunication provider’s successful strategy that turns happy techs into happy customers, plus other news this week from the...
by Megan Van Vlack | Jun 5, 2014 | Field Service Spotlight
Field service technicians fix all sorts of devices, from common household machines like dishwashers to heavy-duty equipment like industrial generators. Those machines are often tagged with barcodes that, when scanned, relay vital information to the technicians who...
by Courtney Buchanan | Jun 2, 2014 | Strategy & Leadership
Field service customers often call on field techs to install a new system or fix a broken part, but often they don’t know all the moving parts and necessary skills that go into a service call. That’s why it’s important to train customers. Why? When...