by Megan Van Vlack | Apr 10, 2014 | Field Service Spotlight
Field service techs on the road have to travel light, but there are some tools in their belt that techs just can’t do without. Chainsaws and screwdrivers won’t soon be replaced by a mobile application, but new mobile applications allow techs to swap...
by Megan Van Vlack | Apr 8, 2014 | Field Service Spotlight
Just when you think you’ve gotten the hang of cloud computing and mobile technology, another wave of advancements sweep through the tech industry. One possible disruptor on the horizon is quantum computing — and it could change everything for the HVAC industry,...
by Rosemary Coates | Apr 7, 2014 | Field Service Spotlight
If you had the perfect customer, what would he or she be like? For example, you may think that customers with a great attitude are rare in the field service world, but are they really? As consultants, we often lead our clients through a Vision Workshop called “The...
by Derek Korte | Apr 4, 2014 | Field Service Spotlight
Early April is primetime in the sporting world with one high-profile event after another. April means Opening Day for Major League Baseball, the end of the college basketball season with the Final Four and the first of the PGA’s major championships, the Masters. And...
by Megan Van Vlack | Apr 3, 2014 | Field Service Spotlight
Every vehicle and piece of machinery has one, usually found stuffed somewhere in the glove compartment and written in some form of technical language that’s difficult for the lay person to translate. The owner’s manual can often do more to frustrate the...
by Megan Van Vlack | Apr 1, 2014 | Field Service Spotlight
Known for their sediment-gnashing and rock-pulverizing talents, these titans of industry don’t necessarily mesh with their namesakes of queens, activists and mayors. But tunneling tradition dictates that subterranean work can’t begin until the gargantuan tunnel...