by | Apr 29, 2014 | Field Service Spotlight
For many field service engineers, life on the road is part of the job description, but some take it to the extreme. Joshua Wilkie, who works as a field service engineer at a British water treatment company, has been home no more than nine days in the last six months....
by Derek Korte | Apr 28, 2014 | Field Service Spotlight
This is a guest contribution from Todd Goldmeyer, marketing managers at Adrian Steel a manufacturer of commercial van and truck equipment nationwide. If you are a service professional in a big city, you know how difficult it can be to maneuver your vehicle around...
by Derek Korte | Apr 25, 2014 | Field Service Spotlight
Tomorrow’s mobile technologies — and the custom apps that will run on them — promise to transform how field service organizations train employees, fix equipment and meet customers’ rising service expectations. Here’s a look at how mobile is changing...
by Megan Van Vlack | Apr 24, 2014 | Mobile & Tech
The average fleet manager and field service tech knows that, while night driving is inevitable, it comes with an increase in safety risks for drivers. Well-lit roads are vital for preventing accidents and keeping drivers safe, but governments have struggled with the...
by Megan Van Vlack | Apr 22, 2014 | Field Service Spotlight
How organized is your team’s supply closet? From every day tools and office supplies to replacement parts, field service organizations have a lot of equipment to track and inventory. According to Aly Pinder, research analyst at Aberdeen, more than 50 percent of...
by Shep Hyken | Apr 21, 2014 | Field Service Spotlight
No doubt that customer service is a great differentiator. This is especially true in a world where a customer, depending on what they need, has many choices of businesses to choose from, all selling similar, if not exactly the same, products and services. I’m a fan...
by Derek Korte | Apr 18, 2014 | Field Service Spotlight
For all the hype about Google Glass and other wearable technologies, it’s not hard to imagine interesting — and practical — uses for the tech in field service. This week, those use cases came one day closer to becoming a reality, literally. Google sold its...
by Megan Van Vlack | Apr 17, 2014 | Field Service Spotlight
Forgetting a vital tool can set a service tech back hours and even days. However, if they can download an app on their smartphone that can stand in for the forgotten tool, they might be able to get the information they need to finish the job. The handy measuring tape...
by ServiceMax | Apr 16, 2014 | Mobile & Tech
With so many devices and operating systems out there, how do you choose the right one for your field employees? Above all else, your technicians need a device that’s appropriate for every environment they work in. But that’s not all. You need to ensure that the...
by Megan Van Vlack | Apr 15, 2014 | Field Service Spotlight
Dispatch is the nerve center of every field service operation. With all of the information that managers need to juggle, from travel data to average repair times and even weather updates, a scheduling optimization system is key to boosting productivity. ServiceMax’s...
by Courtney Buchanan | Apr 14, 2014 | Field Service Spotlight
Servicing wind turbines is by no means a typical field service job. Technicians who repair wind turbines need not only skills and technical knowledge but a willingness to work 270 feet in the air. That is, unless the repair requires that the gearbox be taken apart, in...
by Derek Korte | Apr 11, 2014 | Field Service Spotlight
Field service is fraught with perils that office workers just don’t face on a daily basis. And then there are extreme field service jobs that require pros to climb to towering heights and fix dangerous equipment like wind turbines and oil rigs. What does it take...
