by | Feb 13, 2014 | Service Transformation
In today’s webinar, TSIA’s John Ragsdale and ServiceMax’s Jeremy Frank discussed the importance of social collaboration in field service. John Ragsdale, VP of Technology and Social Research at TSIA, noted that the new direction of knowledge management is...
by Megan Van Vlack | Feb 13, 2014 | Field Service Spotlight
Urban-bound service fleets look no further, GM’s newest cargo van is promised to be ready-made for city streets. Debuted by GM this month, the 2015 Chevrolet City Express cargo van at the Chicago Auto Show. Set to release this fall, the City Express is modeled...
by Maeghan Ouimet | Feb 12, 2014 | Field Service Spotlight
Imagine a world where front doors automatically lock when a homeowner leaves because her thermostat knows she’s gone. Or her car knows she’s running late to that meeting because of traffic so it automatically dials her in to a conference call — while...
by Derek Korte | Feb 11, 2014 | Field Service Spotlight
It’s been a tough decade for the coin-op industry, with $1 apps replacing $0.25 plays at the local arcade. But for some game enthusiasts, Angry Birds just can’t top a classic like Donkey Kong, Space Invaders or Ms. Pac-Man. For $75 a month, All You Can...
by Megan Van Vlack | Feb 10, 2014 | Field Service Spotlight
It’s one thing to set goals for the new year. It’s another thing entirely to reach those goals. But if there’s one goal field service companies should follow through on this year it’s providing top-notch customer service. Easier said than done?...
by Derek Korte | Feb 7, 2014 | Field Service Spotlight
The Sochi Winter Olympics opening ceremony kicks off today, another reminder that behind every big event service techs are working to make it happen. In Sochi, that work is ongoing. From electricians who keep the lights on — or install fixtures in the first place — to...
by Megan Van Vlack | Feb 6, 2014 | Field Service Spotlight
The wires, cords and electrical components that are the foundation of the trade can trip up even the most fleet-footed of electricians. The Weller Pyropen, a cordless solderer, aims to solve this hazard of the job. “The Weller Pyropen is one of the best portable...
by Megan Van Vlack | Feb 4, 2014 | Field Service Spotlight
How long does it take to train a new field service technician? Turns out, it’s longer than most managers and employees, eager to kick off the training wheels, are willing to admit. According to author and training expert Bill Cushard, it takes six to 18 months...
by Rosemary Coates | Feb 3, 2014 | Field Service Spotlight
We are visual creatures, so it’s no surprise that video is among the most exciting innovations in business. And few industries are as primed for the promise of video as field service, which is built on communication and human interaction. From communicating with...
