In today’s webinar, TSIA’s John Ragsdale and ServiceMax’s Jeremy Frank discussed the importance of social collaboration in field service. John Ragsdale, VP of Technology and Social Research at TSIA, noted that the new direction of knowledge management is collaboration-centric—creating real-time access to expertise. This is critical for field technicians—social collaboration can boost first time fix rates and reduce time on-site.
Although social collaboration can bring a lot of value to a company, it can be a challenge getting your company to adopt social collaboration tools. Jeremy Frank, Director of Content Marketing at ServiceMax, gives 5 tips (and one bonus tip!) on how to promote adoption of social collaboration tools in your company.
Watch the recording here: http://bit.ly/1hhke3D