by Deanna Gillen | Oct 16, 2013 | Field Service Spotlight
We all know that logistics isn’t a piece of cake, but at the Field Service Europe conference this week in Amsterdam, that couldn’t be further from the truth. TNT Express, one of the world’s largest express delivery companies, caused quite a stir when they unveiled a...
by Derek Korte | Oct 15, 2013 | Strategy & Leadership
When it comes to selling, technicians can find themselves in unfamiliar territory. But selling and service are often one and the same. Giving customers choices — not ultimatums — is a form of great service. SmartVan spoke with Joe Crisara, a former contractor with 20+...
by Rosemary Coates | Oct 14, 2013 | Strategy & Leadership
Think big: Swing for the fences. We advocate thinking big and “swinging for the fences” as they say in baseball. Not only should you be responding to customer repairs and providing ongoing maintenance, there is more that you can offer to add value for your customer...
by Megan Van Vlack | Oct 11, 2013 | Strategy & Leadership
Field service managers spent a lot of time thinking about how their company can get to know customers better, improve overall service and, ultimately, increase sales. Bill Pollock, president of Strategies for Growth, a research and consulting firm, suggests a succinct...
by Megan Van Vlack | Oct 10, 2013 | Field Service Spotlight
While the 2014 Ram Promaster series may not be the best looking of van bunch, it does its job well — giving the similarly designed Sprinter cargo van a run for its money. Literally. On sale now, the Chrysler Ram Promaster cargo is priced at $28,630 — that’s...
by Rosemary Coates | Oct 8, 2013 | Field Service Spotlight
Keep customers coming back again and again for new products. Your company brand is a valuable asset. The reputation of your brand depends on the quality of products and the services provided. The Nordstrom brand is famous for all of the anecdotal stories about their...
by Megan Van Vlack | Oct 7, 2013 | Field Service Spotlight
How are industry leaders implementing soft-skills into their field service teams? If you ask attendees at this year’s 2013 Servicemax Maximize Summit, it hasn’t been without some trepidation. Friday, Servicemax spoke with three industry leaders in field service — John...
by Megan Van Vlack | Oct 4, 2013 | Field Service Spotlight
What’s in store for the future of Mr. Fix-it? According to the panel at this year’s 2013 Servicemax Maximize Summit, he’s about to get a lot friendlier. Thursday, Servicemax spoke with three industry leaders in field service: Sara Cerutti, field services and IT...
by Megan Van Vlack | Oct 3, 2013 | Field Service Spotlight
Here’s a job requirement you don’t see every day in field service: whale watcher. For at-sea service techs, keeping a 24/7 lookout for nearby marine mammals has long been part of the daily to-do list thanks to global regulations banning harmful noise...
by | Oct 2, 2013 | Service Transformation
From choice of mobile device to ease of work order management, ServiceMax Summer ’13 has your service delivery process covered. The new ServiceMax Mobile for Laptops application establishes a trifecta of configure once, use anywhere mobile devices that keeps the look...
by John Ragsdale | Oct 1, 2013 | Field Service Spotlight
One of the biggest trends over the last several years has been the adoption of smartphones and tablet devices by technology firms, providing their field service employees with mobile devices and applications. Armed with these tools, field techs have real-time access...
