by Tiffany Kaiser | Aug 16, 2012 | Field Service Spotlight
Everyone loves getting a few extra dollars in tips — and certainly field service workers are no different. But despite the nice little boost a tip provides — both monetarily and in recognition of great customer service — it seems like there are virtually no standards...
by Ian Stewart | Aug 15, 2012 | Field Service Spotlight
Field service is a ’round-the-clock endeavor for Alex Kamand, owner of Kamand Locksmith Service, an emergency mobile locksmith company that will pack up the van and hit the road whenever a locked-out customer calls in. Kamand’s dedication to his job means...
by Sean Lyden | Aug 14, 2012 | Field Service Spotlight
Service techs can be a company’s biggest referral booster — or loser. On the front lines, they are best-positioned to garner new business. But while they undergo rigorous technical education, they often aren’t given sufficient training in the softer...
by Ian Stewart | Aug 13, 2012 | Field Service Spotlight
One of the biggest trends we’ve seen across field service sectors the past several years is the transformation of the field technician into an important part of the sales team. With companies shrinking overall budgets, its now more important than ever for techs...
by Tiffany Kaiser | Aug 10, 2012 | Mobile & Tech
With nothing more than the wave of a smartphone, consumers are starting to paying for everyday items like coffee or the morning newspaper, without pulling out any cash. And while the days of green-backs and credit cards certainly aren’t over, the fact is...
by Darren Weiss | Aug 10, 2012 | Field Service Spotlight
When someone’s looking for a plumber, unless you have a good local guy you know and trust, they’re usually directed to Roto-Rooter. But why are they such a household name and the go-to company for all things plumbing? Well, for one, they’ve been...
by Ian Stewart | Aug 9, 2012 | Field Service Spotlight
In mortgage field services, faster equals better. An empty house bleeds money. That’s why getting through the process of clean-up, inspections, and repairs quickly — allowing the house to get put up on the market — is so vitally important. “Time equals...
by Ian Stewart | Aug 9, 2012 | Mobile & Tech
Is your company an Apple shop, or an Android one? Because according to numbers released this week from research firm IDC, the smartphone debate is becoming an either/or proposition. The two main operating systems — Apple’s iOS and Google’s various versions...
by Sean Lyden | Aug 8, 2012 | Field Service Spotlight
When volatile fuel prices, intense competition, and rising inventory costs put the squeeze on profit margins, where can field service organizations turn to find some relief? Well, start by taking a closer look at your vehicle fleet operations — it’s a potential gold...
by Natasha Gupta | Aug 7, 2012 | Field Service Spotlight
Just how much do people like getting the Rolls-Royce treatment? Enough to keep the company growing, apparently, even during a economic downturn. Rolls-Royce Plc, which manufactures aerospace parts and engines (and isn’t associated with the luxury car company —...
by Tiffany Kaiser | Aug 7, 2012 | Strategy & Leadership
Years ago, talking into electronic devices and having them answer us back seemed like something only a sci-fi movie could concoct. Today, though, thanks in part to mass-market virtual personal assistants like Apple’s Siri, people are getting pretty comfortable...
by Ian Stewart | Aug 6, 2012 | Field Service Spotlight
The service sector of the U.S. economy showed some encouraging signs of growth in July, a study released Friday shows, although employment numbers from the same study — as well as the Labor Department — were a bit of a mixed bag. The Institute for Supply Management,...
