by John Ragsdale | Jun 19, 2012 | Customer Experience
More and more companies are starting to tinker with online video, whether it’s to connect workers in the field with their home office, or to post how-to clips for customers online. The benefits are potentially huge — saving unnecessary truck rolls, relieving...
by Darren Weiss | Jun 18, 2012 | Mobile & Tech
Now more than ever, today’s field service technician is never really alone out in the field. With the push of a button, (or, as the case may be with all these new tablets, the swipe of a finger) they can connect with the home office, or tap into the collective...
by Ian Stewart | Jun 15, 2012 | Field Service Spotlight
What makes a great field service technician? Technical aptitude, certainly. Courteous and responsible, sure. Well-spoken, punctual, and professional, of course. But where does “great at sales” fit into the job description? It may not be the first thing...
by Sean Lyden | Jun 14, 2012 | Field Service Spotlight
Imagine a fleet that runs on domestically produced fuel that costs less than $2 per gallon. Then imagine if that fleet could also have significantly lower maintenance and repair expenses over its lifetime. Too good to be true? Perhaps, but the growing number of...
by Darren Weiss | Jun 13, 2012 | Strategy & Leadership
When you’re suffering through the third or fourth loop of that dreaded on-hold elevator music, endlessly waiting for a human being to pick up the phone, you might start to wonder just how important your call really is to a company. And according to a recent...
by Ian Stewart | Jun 13, 2012 | Field Service Spotlight
In a market that’s taken an absolute beating over the past four years and where razor-thin profit margins are the norm, one company keeps churning out a profit, year after year: Southwest Airlines. Seth Stevenson had a really sharp breakdown on Slate Tuesday...
by Darren Weiss | Jun 13, 2012 | Mobile & Tech
Apple’s annual Worldwide Developer’s Conference (WWDC) isn’t typically a showcase event geared toward HVAC guys, mechanics, or repairmen. But this year’s event, which is going on in San Francisco this week, actually introduced some pretty...
by Derek Korte | Jun 12, 2012 | Field Service Spotlight
It used to be that service organizations found customers by branding their trucks, placing a Yellow Pages listing and relying on their work (and their happy customers’ referrals) to keep the work orders coming. That’s no longer the case — any business that relies...
by Sean Lyden | Jun 11, 2012 | Mobile & Tech
And surveying is the very definition of a field job: Surveyors measure land areas to establish legal boundaries and determine proper placement of all the intricate details that go into the construction of roads, buildings, office parks, residential developments, and...
by Darren Weiss | Jun 8, 2012 | Field Service Spotlight
Responsive customer service and a fast-moving field service team are important for any business. But, lets be honest, not all products are created equal: When a microwave shorts out, most people don’t really expect the manufacturer to move mountains in an effort...
by Darren Weiss | Jun 7, 2012 | Mobile & Tech
Public works projects are getting “app-ified.” Similar to a recent initiative in Boston, the Sacramento, California suburb of Elk Grove recently released a mobile application called Ask Elk Grove that allows residents to to submit public works requests...
by Darren Weiss | Jun 7, 2012 | Mobile & Tech
Where only a few years ago in-car Global Positional Systems were all the rage, today most techs heading out into the field can just as easily pull out their cell phone to look for driving directions. And up until now, they’ve almost all relied on Google Maps to...