by Ian Stewart | Jun 6, 2012 | Mobile & Tech
Google, which already makes the most popular smartphone operating system among field service technicians, announced on Tuesday that it has acquired the mobile app Quickoffice, a program that allows users to edit, share, and save files from Microsoft Word, Excel, or...
by The Editors | Jun 6, 2012 | Strategy & Leadership
This article was written by David Yarnold, CEO of ServiceMax, for Forbes, and is excerpted here with permission. ServiceMax sponsors the SmartVan. I was speaking recently to the general manager of a $9 billion service subsidiary of a Fortune 50 manufacturing company,...
by Ian Stewart | Jun 5, 2012 | Strategy & Leadership
Earlier this year, AT&T sold a majority stake in its Yellow Pages unit to a private-equity firm called Cerberus Capital for about $750 million in cash, plus another $200 million in IOUs. In big-business dollars, that amounts to just about giving it away. The sale...
by Derek Korte | Jun 4, 2012 | Strategy & Leadership
This month’s jobs report casts a gloomy, if not familiar, picture of the global economic situation. However the trades have been among the few bright spots in an otherwise dim economy. There are still some jobs to be had — and managers who have to fill them. But what...
by Ian Stewart | Jun 1, 2012 | Mobile & Tech
Where’s the repairman? There’s an app for that … almost. Taxi Magic, an app that syncs with cab dispatchers’ GPS units and lets users book a cab, track its progress as it crosses town for them, and pay for the ride through their phone, is up and...
by Ian Stewart | Jun 1, 2012 | Strategy & Leadership
We wrote earlier this week about how much customers appear to hate waiting on the phone to speak to a customer support person — and, I mean, who can blame them? Opening up alternative channels for customers to get through to your company is becoming paramount for...
