by Darren Weiss | Mar 15, 2012 | Field Service Spotlight
Faced with heavier-than-ever competition, pickier-than-ever customers, and a whole host of forums and websites where any old Joe can post a potentially crippling review, it seems that more and more businesses are embracing the folk wisdom that great customer service...
by Derek Korte | Mar 14, 2012 | Strategy & Leadership
This post is sponsored by the Smarter Services Executive Symposium, a conference organized around a combination of workshops, roundtable discussions and presentations, creating an experiential learning environment and emphasizing a case study-driven approach. The...
by Mobile Enterprise | Mar 13, 2012 | Mobile & Tech
The third iteration of Apple’s iPad — dubbed simply the “new” iPad — has the Web buzzing about everything the Cupertino tech giants have done right, and also where they’ve come up short. But count Mobile Enterprise editor Tony Rizzo a fan....
by Ian Stewart | Mar 12, 2012 | Field Service Spotlight
Last month we wrote in this space about how AT&T was making a bid to green-ify its commercial fleet of work vans by purchasing over a thousand Chevy Express vans that had been converted to alternative-fuel vehicles. Well, last week fellow telco goliath Verizon...
by | Mar 9, 2012 | Service Transformation
As this week winds down, so too does the ServiceMax kick-off for our new fiscal year. The entire U.S. based crew and even some of the Bangalore office all-stars gathered in Sonoma for a week of new ideas, team-building and plotting world domination. Well, at least...
by Derek Korte | Mar 9, 2012 | Strategy & Leadership
Kansas City knows a thing or two about large-scale building projects. In the late ’90s, Sprint began construction on its 200-acre corporate campus in Overland Park, Kan., a suburb of Kansas City. The latest project to hit the city, Google Fiber, an ultra high-speed...
by Ian Stewart | Mar 9, 2012 | Mobile & Tech
Have you been considering outfitting your field service staff with iPads? Well, there’s good news: Apple just released a new iPad (you might have heard something about it!). The good news, however, has less to do with Apple’s brand-newest product. The...
by Patrick Peterson | Mar 8, 2012 | Field Service Spotlight
The following post was first published on the Zen HVAC blog. It is reprinted with permission. I was listening to Car Talk on NPR radio last week and one of the hosts — I think it was Clack (or was it Click?) — suggested that a caller take her eight-year-old car to a...
by Darren Weiss | Mar 7, 2012 | Field Service Spotlight
How popular are smart thermostats these days? Consider this: The Nest thermostat, that futuristic-looking, Apple-designed device we wrote about last month, has been so hot they’ve been on back-order. Thermostats! Well, now the state-of-the-art...
by Ian Stewart | Mar 6, 2012 | Strategy & Leadership
For just a moment, try to take off your businessperson hat and think about your tendencies as a consumer. What things annoy you the most about companies’ customer service? What things do you appreciate? What makes you tick? (And conversely, what ticks you off?) Now,...
by Ian Stewart | Mar 6, 2012 | Mobile & Tech
ZDNet’s Eric Lai, who writes the Uber Mobile blog, brought up an interesting idea recently, when he wrote about the benefits to enterprises to lease, not buy, tablet computers. With all the hubbub surrounding the soon-to-be-released iPad 3, it’s definitely a proposal...
by Meghan Bender | Mar 5, 2012 | Field Service Spotlight
It’s a question that all service managers face: How can you reduce costs, but still maintain the quality and value of your service? Your company relies on having the right tools, the staff experience, and the right training to deliver the service your customers expect...
