Author

The Editors

The Editors

Field Service Digital is the premier destination for field service executives who are leading the 21st-century service economy. Our digitally native publication, published by ServiceMax, features expert analysis on the field service industry with a sharp focus on emerging technology trends, management best practices, analyst insights, and more — everything field service pros need to lead in the field.

Website

Why Does Customer Service Suck?

Why Does Customer Service Suck?

This article was written by David Yarnold, CEO of ServiceMax, for Forbes, and is excerpted here with permission. ServiceMax sponsors the SmartVan. I was speaking recently to the general manager of a $9 billion service subsidiary of a Fortune 50 manufacturing company,... Read more