by Patrice Eberline | May. 15, 2018 | ServiceMax Blog
Editor’s note: Originally published in Field Service, a quarterly print magazine from Field Service Digital and ServiceMax from GE Digital. If you’re attending Maximize 2018 (May 15-16 in Las Vegas), don’t miss Patrice Eberline’s session... Read more
by Patrice Eberline | May. 1, 2018 | ServiceMax Blog
With a million work orders, countless technicians and innovative customers standing behind us, here is what we know: Predix ServiceMax customers report that they experience a 16 percent reduction in the time it takes to repair equipment. We also know that this... Read more
by Patrice Eberline | Dec. 14, 2017 | ServiceMax Blog
Editor’s note: This is part two of a two-part series about service transformation from Patrice Eberline, vice president of global customer transformation at ServiceMax from GE Digital. This originally appeared on GE Digital’s site and is republished here... Read more
by Patrice Eberline | Dec. 12, 2017 | ServiceMax Blog
Editor’s note: This is part one of a two-part series about service transformation from Patrice Eberline, vice president of global customer transformation at ServiceMax from GE Digital. It originally appeared on GE Digital’s site and is republished here... Read more
by Patrice Eberline | Sep. 12, 2017 | ServiceMax Blog
Editor’s note: Patrice Eberline is VP of global customer transformation at ServiceMax. Her latest book, “Into the Diamond Mine: A Field Service Transformation Handbook for Executives,” will be available on September 18, 2017, at Maximize 2017.... Read more
by Patrice Eberline | Mar. 2, 2015 | Sales & Marketing
Recently, I wrote about why it’s important for service leaders to tell customers about the value their service organization provides. When you deliver great service and go above and beyond what’s expected but aren’t getting the customer response... Read more
by Patrice Eberline | Feb. 12, 2015 | Strategy & Leadership
Patrice Eberline is vice president of global customer transformation at ServiceMax. Here, she explains why field service leaders shouldn’t shy away from communicating the value their organizations provide to customers. “If a tree falls in the forest and there’s... Read more
