All Articles
Digital Thread: How the Service Bill of Materials Drives System of Record Across the Platform
“We’ve defined ERP as the system of record for our installed base”. This a phrase we hear quite often. Is it a smart choice, and what are the consequences of this choice? When you are in the business of managing the service lifecycle of an installed base, we believe...
ServiceMax at PTC LiveWorx: Sessions, Customer User Group, MaxChoice Awards, and More!
Since the acquisition of ServiceMax in January this year, ServiceMax and PTC leaders have been working to align our strategy and products to deliver the greatest value to our customers. Many details about the future of ServiceMax in the PTC closed-loop PLM ecosystem...
Digital Thread: How the Service Bill of Materials Links Engineering to Service
When we embark on a digital transformation journey in the after-sales domain, where does the process start? With the sale of the product? Commissioning of the product? First service call? We believe the foundation for the design of your service delivery processes...
Multiplying Dispatcher Reach with Scheduling Options: A Product Manager’s Philosophy
We’re really enjoying getting to know ServiceMax’s product managers through the vehicle of our new Product Spotlight Series. It's evident that they not only care about the products they build and the customers they serve but also that they hold a high level of empathy...
A New Era for ServiceMax and Field Service Management
It’s hard to believe that it’s already been a month since the completion of PTC’s acquisition of ServiceMax. In the past month, ServiceMax and PTC leaders have been busy strategizing how to best integrate our companies and products to benefit our customers. The...
Comic Brake: RickRoll
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
5 Ways to Leverage Asset Data Beyond Field Service
For years, field service organizations have used field service management (FSM) technologies to simplify the scheduling and dispatching of technicians, identify the parts needed to fix problems, offer proactive maintenance, and minimize machine downtime. But there has...
Becoming Future Ready: Digital Transformation in Oil & Gas
When consumers drive up to a gas station with high-tech pumps, they might get the impression the entire oil and gas (O&G) industry is part of the technology revolution. In reality, many oil and gas operations have yet to undergo a digital transformation, and...
How B. Braun is Mastering Compliance and Complexity with ServiceMax
Editor's note: This article originally appeared on diginomica. In healthcare and medical device manufacturing, patient safety is priority number one. Staying on top of compliance throughout the lifecycle of a device is essential. As one of the world’s leading medical...
4 Field Service Trends For 2023
The field service industry is constantly evolving. It has to. Because as the needs of their customers change, field service organizations must also change to meet those needs quickly and efficiently. Indeed, the top companies in field service are constantly innovating...
2022 in Review: Five Key Themes for Field Service
Editor's note: This article previously appeared on diginomica. The past year has posed many challenges for service organizations, from continued supply chain disruptions to record inflation to rising customer expectations. The pressure has been on to evolve to keep...
Comic Brake: Presents
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD. Happy...
Guiding Technicians Through the Data Dilemma: A Product Manager’s Perspective
I’m biased, but we have the best product managers (PMs) in the world. We really do. Not only are they brilliant in the work that they do, but they are also the most generous with their time in helping novices such as myself understand the ins and outs of our product....
Leverage Industrial Asset Service Data to Improve Product Design
One of the trends I have observed over the last decade is that industrial products continue to be designed and built with greater complexity. My interactions with the industry analyst community have revealed that the Internet of Things (IoT) and a growing reliance on...
ServiceMax Core Release 22 R4: An End-to-End Conversation
On December 15, ServiceMax launched the latest updates to its Core solution with release 22 R4. With this final major release for the calendar year 2022, ServiceMax continues to flex its experience in complex field service by bringing the most powerful user-focused...