by Christine Kent | Oct 16, 2018 | Mobile & Tech
Editor’s note: Originally published in Field Service, a quarterly print magazine by Field Service Digital and Predix ServiceMax. Check out the full magazine in print or online. During an apple’s journey from tree to packhouse to market, speed and careful...
by GE Reports | Oct 12, 2018 | Mobile & Tech
Editor’s note: A version of this story by Fred Guterl originally appeared on GE Reports, a site that covers GE’s industrial transformation. As Europe ramps up its investment in wind power, turbines have bloomed like wildflowers across the continent. Wind-energy...
by Christine Kent | Oct 9, 2018 | Mobile & Tech
The “now or never” service moment for Westmor Industries, a manufacturer and provider of products and parts to transport, store and handle fuel products, came when the company’s CEO said the service division had to up its game. “Our products were already...
by Terry LaBan | Oct 5, 2018 | Field Service Spotlight
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
by Ayana Byrd | Oct 3, 2018 | Mobile & Tech
One man’s trash is another man’s treasure, as the saying goes. But at Repair Café, it’s more like: One man’s soon-to-be trash is another man’s Saturday afternoon. Journalist Martine Postma started Repair Café in 2009 in Amsterdam. Her...
by Kristen Wells | Oct 2, 2018 | Mobile & Tech, Strategy & Leadership
3 Ways to Communicate with Employees That Don’t Have Email For desk-bound office workers, having a corporate email address is a given. For many of these workers, using email comprises a huge chunk of the day — often to their dismay. In stark contrast are...
by Derek Korte | Oct 1, 2018 | Field Service Spotlight
It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series. Keep reading for September’s top stories, covering everything from techs who protect us from forest fires to why the...
by ServiceMax | Sep 27, 2018 | Service Transformation
ServiceMax believes that pushing the envelope on field service not only leads to higher service efficiency and better customer experience, but also makes service organizations more competitive. Delivering on our long-standing commitment to service innovation and...
by Lubor Ptacek | Sep 27, 2018 | Service Transformation
Gone are the days when a service technician was just a repairman, called to fix a broken piece of equipment. Service today is quickly evolving from a break-fix model to a more proactive model driven by the monitoring and analysis of IoT data to determine when to...
by Derek Korte | Sep 26, 2018 | Strategy & Leadership
For pilots and their support staff in the aviation industry, open communication and trust is essential. That’s true for any healthy working relationship, but it’s especially critical when the daily grind involves aerobatic stunts that push airplanes to...
by Kristen Wells | Sep 26, 2018 | Strategy & Leadership
Overcome These Challenges with an Emphasis on Communication Similar to other deskless industries, there are unique employee engagement challenges facing the utilities industry brought on by advances in technology and a shortage of qualified workers. The latest...
by Molly McGuane | Sep 26, 2018 | Field Service Spotlight
Editor’s note: Today is Mesothelioma Awareness Day. The following is a guest post from Molly McGuane, a health advocate and writer for the Mesothelioma and Asbestos Awareness Center, about the risks field service workers face from mesothelioma and asbestos exposure....
