by Lubor Ptacek | Feb. 14, 2019 | ServiceMax Blog
Delivering service is more than scheduling an appointment or dispatching a technician. In an enterprise, service delivery can be a complex set of business processes that touch and co-exist with many IT systems. To be effective, your field service management (FSM)... Read more
by Lubor Ptacek | Nov. 14, 2018 | ServiceMax Blog
Not every service job is the same. On one hand, there’s the high-volume scenario where service technicians complete a high number (more than five) of relatively short and homogenous service jobs. In that scenario, efficiency gains typically result from schedule and... Read more
by Lubor Ptacek | Oct. 30, 2018 | ServiceMax Blog
The future of dispatch is not replacing the dispatchers with automated algorithms. It’s about giving them the tools that assist with everyday decisions that are integral to their work. With these capabilities, dispatchers will spend their time on high value work such... Read more
by Lubor Ptacek | Sep. 27, 2018 | ServiceMax Blog
Gone are the days when a service technician was just a repairman, called to fix a broken piece of equipment. Service today is quickly evolving from a break-fix model to a more proactive model driven by the monitoring and analysis of IoT data to determine when to... Read more
by Lubor Ptacek | Apr. 26, 2018 | ServiceMax Blog
It’s that time of year again. We are preparing to host leaders across the service industry at the global Maximize Tour 2018. As I think about the kinds of conversations and topics that are top of mind for those joining us, I reflect on where the industry has been and... Read more
by Lubor Ptacek | Apr. 11, 2018 | ServiceMax Blog
What is the primary goal of field service? As we are getting ready for the Field Service USA conference and preparing our presentations, sessions, and demos, I thought about that question. It may sound banal, but over the years we have been talking about a variety of... Read more
by Lubor Ptacek | Mar. 28, 2018 | ServiceMax Blog
We have been talking for many years about ways to improve field service by adding efficiencies, increasing productivity, providing more visibility, and growing service revenue. Those are great goals and many of our customers achieved impressive results in their... Read more
by Lubor Ptacek | Feb. 27, 2018 | ServiceMax Blog
According to a 2017 report from Aberdeen Research, 30 percent of failed service is due to parts unavailability. That fact is one of the reasons that we are changing the face of field inventory management. Nothing frustrates the customer and field technicians alike as... Read more
by Lubor Ptacek | Nov. 9, 2017 | ServiceMax Blog
Field Service Connect 2017 is one of the few events dedicated to field service providers. I’m honored to take the stage alongside Bob Feiner, Senior Vice President of Dell Services and Jeremy McCarty, Vice President – Operations, In-Home Services of DISH,... Read more
by Lubor Ptacek | Oct. 24, 2017 | ServiceMax Blog
Artificial Intelligence (AI) is a frequently discussed topic. Just about every magazine has written about the advancements, opportunities and, yes, even fears this technology represents. The industry has made tremendous strides in developing software that works, and... Read more
