Author

Lubor Ptacek

Lubor Ptacek

Lubor Ptacek leads the Product Marketing function at ServiceMax, the leader in Field Service Management.

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Executing Complex Service Jobs

Executing Complex Service Jobs

Not every service job is the same. On one hand, there’s the high-volume scenario where service technicians complete a high number (more than five) of relatively short and homogenous service jobs. In that scenario, efficiency gains typically result from schedule and... Read more
The Future of Dispatch Automation

The Future of Dispatch Automation

The future of dispatch is not replacing the dispatchers with automated algorithms. It’s about giving them the tools that assist with everyday decisions that are integral to their work. With these capabilities, dispatchers will spend their time on high value work such... Read more
The Field Service Mission

The Field Service Mission

What is the primary goal of field service? As we are getting ready for the Field Service USA conference and preparing our presentations, sessions, and demos, I thought about that question. It may sound banal, but over the years we have been talking about a variety of... Read more
When Less (Service) Is More

When Less (Service) Is More

We have been talking for many years about ways to improve field service by adding efficiencies, increasing productivity, providing more visibility, and growing service revenue. Those are great goals and many of our customers achieved impressive results in their... Read more
Obsessing Over the P-F Curve

Obsessing Over the P-F Curve

We have been obsessing over the P-F Curve a lot lately. If you’re in field service and haven’t heard of the P-F Curve — and chances are you haven’t as it doesn’t even have a Wikipedia page yet — the P-F Curve illustrates the condition of equipment over time. As you... Read more