Training in field service has always been just a bit more complex and challenging than most other functions in an organization. Want to train your finance team on new software? Send a meeting invite and get them in a room. But for field service? It’s not so simple. Technicians are globally distributed and often not near the home office. And for every hour they are in a training course, they’re not serving customers. So how should field service organizations approach talent management?
Well, over the past year, the SmartVan has covered this topic extensively and we have picked the top 8 tips from SmartVan’s great reporting to help you tackle the challenge of talent management in field service.