Why You Need a Remote Strategy: The Hybrid State of Service
Our world has increasingly gone hybrid – and the service experience is no exception. The Internet of Things (IoT) and other remote technologies are gaining adoption and starting to have a greater impact on how service is effectively delivered. Service organizations...
What Role Does Web 3.0 and the Metaverse Have in the Future of Service?
Despite recent crashes in cryptocurrency pricing, the underlying Web3 technologies remain an intriguing proposition. After all, Web3 promises to be more than just a vehicle for crypto, gaming, and digital assets such as NFTs. For many industries, including service,...
Comic Brake: Seance
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
PTC Named a Leader in IDC MarketScape for worldwide service life-cycle management platforms
In the recently published IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment (doc #US49989623, October 2023), PTC is named a Leader. PTC was also named a Leader in the prior 2022 vendor assessment of Manufacturing Service...
Why Service Needs to Be a Team Sport
Field service engineers – once seen as a cost to any business – have been transformed in recent years due to advances in technology. Rising customer expectations, service increasingly becoming a profit center rather than a cost center, and enterprise-wide digital...
5 Ways Service Maintenance Can Reduce Your Carbon Footprint
For any company with field service teams, there are a lot of wins to be had through the implementation of intelligent service management tools. Field service management (FSM) can transform organizations and their relationship with customers. By enabling visibility and...
Our Experts
Lionel BoubliSr Director, Global Customer Transformation
Sara CerrutiVP of Global Customer Transformation, ServiceMax
Mark WildingVP Global Customer Transformation
Joe KennyVP of global customer transformation & customer success, ServiceMax
Asset 360 23R2 9.0 Release: Connected Asset Service Strategies
The 23R2 9.0 release of Asset 360 was released on Friday, October 6. Our first release integrating PTC technology with ServiceMax products, we are introducing a cohesive set of features resulting in an end-to-end workflow for flexible, robust conditions-based...
The Power of People to Build Trust in AI
For those who attended Dreamforce this year, it was clear that the show stealer was artificial intelligence (AI), and the transformative role it will play in how we do business, how we run the machines that run our world, and how we interact with the world around us....
Comic Brake: Star Wars
Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
Climbing The Servitization Staircase Using Asset Data
In manufacturing and product-led businesses, one of the biggest transformation models is servitization. According to a Forrester study we commissioned before the pandemic, entitled From Grease To Code: What Drives Digital Service Transformation, 85 percent of firms...
ChatGPT: Risks, Opportunities and Outcomes
Artificial Intelligence has been enjoying another media resurgence since ChatGPT hit the scene earlier this year. ChatGPT is seemingly part of everyone’s vocabulary these days, and its popularity isn’t confined to our consumer lives. Countless companies have been...
How OEMs Can Service Products Sold Through Indirect Sales Channels
Imagine you are an Original Equipment Manufacturer (OEM) who designs and manufactures fantastic products. You sell these products through a combination of direct and indirect sales channels. But because you don’t control the end-customer relationship, you don’t know...