Santa Claus isn’t just a glorified delivery man. He’s CEO of the world’s largest and most complex field service company — and a true believer in the power of technology to get the job done. He uses cloud-based services, rugged tablets, smartphones and state-of-the-art GPS navigation to achieve his leading customer satisfaction rate, flawless on-time performance and enviable fix rate. As for Rudolph, he’s still got a job: sales and marketing.