Are you a newbie or an old hand on Twitter? Either way, knowing who to follow for cutting-edge technology, sharp insights and active conversations about all-things field service can be overwhelming. So we’ve done the heavy-lifting for you. Below are 10 influencers –some specific to field service, others with expertise across industries — whose Tweets you’ll want to follow:
John Ragsdale is vice president of technology and social research at the Technology Services Industry Association. He’s also the author of Lessons Unlearned, a customer service guide.
Ron Palinkas writes the Service Blog.
Shep Hyken is the author of The Amazement Revolution, a New York Times bestseller.
Ron Kaufman is founder of UP! Your Service, a customer service columnist for Bloomberg Businessweek and author of New York Times bestseller Uplifting Service.
Mark Synek is a principal in sales at Sales Benchmark Index.