by Derek Korte | Apr 6, 2011 | Mobile & Tech
Research firm Gartner, in a new report on technology trends in the enterprise, reports that CIOs and other executives are determined not to drop the ball with the latest consumerist technology trend: tablets. The report finds that many execs admit to overlooking...
by Sara Suddes | Apr 6, 2011 | Field Service Spotlight
They might get a bad rap, but van-driving service techs are actually some of the safest drivers on the road. They are also well read and might be a bit of a romantic – that is, if “romantic” translates to having a romantic encounter in a service van....
by Derek Korte | Apr 5, 2011 | Field Service Spotlight
Gas prices are on the rise as summer approaches, and demand for the compressed natural gas (CNG) Ford Transit Connect is following suit, according to the U.S. automaker. While CNG vehicles might be less prevalent among fleets, managers have reason to give them a look...
by Sara Suddes | Apr 5, 2011 | Field Service Spotlight
As bloggers debate the merits of emerging tablet models and business applications, one thing’s for certain: The tablet craze is shaping the enterprise in ways the Smartphone never even dreamed of. On Mobile Enterprise, James Harnedy, CEO of Appesque, an...
by John Ragsdale | Apr 4, 2011 | Customer Experience
John Ragsdale is vice president of technology research for the Technology Services Industry Association. Ragsdale spoke with DG Associates’ Dennis Gershowitz, a customer loyalty expert. Gershowitz explained different strategies that service businesses can use to...
by Derek Korte | Apr 1, 2011 | Customer Experience
Mobile technology’s touching all facets of business, and sales is no exception. Before service technicians can enter the field to solve a problem, sales has to deliver the customer — and the new generation of mobile devices are equipping those sales teams...
by Sara Suddes | Apr 1, 2011 | Field Service Spotlight
Running a successful service operation means respecting your employees as much as your most valued customers. In field service, however, employers are often prone to treating new hires as if employment is a privilege rather than an opportunity that has been earned....