Strategy & Leadership

Mind the Customer Service Gap

By Shep Hyken February 21, 2018 — Editor’s note: A version of this article by Shep Hyken appeared on his Customer Service Blog. Read the original version here. I’ve written about the customer service gap before. It can be the gap between you and your competitors. You want the gap to be wide, which means your business puts itself ahead of the competition. Another version of […]