Mobile & Tech

How Topcon Japan Increased Efficiency, Profitability With Modern Field Service Management

By Nevin Thompson October 20, 2017 — Topcon, a leading manufacturer of optical equipment and precision measurement systems and technologies, wanted to turn its service delivery into a profit center. But first, the Japan-based company had to figure out how to more efficiently manage a complicated patchwork of systems for tracking customer requests, warranties and other processes. “In the past, our teams […]