Kerry Doyle is an analyst and writer who has covered business and technology issues for over a decade, first as a technician at the fabled PCWeek Labs and a reporter for PCWeek magazine, then as senior editor at ZDNet.com. He has contributed articles and content to organizations as diverse as IDG/ComputerWorld, GigaOm Research, Monitor Group, Harvard Business School, and Global Knowledge. He provides cogent analyses of the newest trends in technology, from nanotech to the cloud, with a focus on issues relevant to leaders in field service.
The mobile revolution has transformed how service engineers do their jobs. But run-of-the-mill iPads just don’t cut it in hazardous environments where everyday electronics pose a combustion risk. These include oil and gas refineries, mines and chemical plants,... Read more
Advances in the Internet of Things (IoT) and predictive analytics are rapidly transforming the U.S. railway system. Trains are becoming quieter, more efficient and increasingly environmentally friendly. And data has become a key component for improving every aspect of... Read more
Remember the office Xerox machine that seemed to constantly need repair? Or sat broken for days, waiting for a technician to arrive and service it? Those wait times have dwindled thanks, at least in part, to Xerox’s knowledge management platform, Eureka. The... Read more
The newest generation iPhone, combined with the predictive qualities of Apple’s latest gadget, the Apple Watch, offers several exciting possibilities for hands-free mobility in the field. It’s not hard to imagine technicians, hands tied trying to fix... Read more
For field service companies, beacon technology offers a useful way to track and service a range of medical equipment. These small, context-aware and connected devices can relay a range of data directly to a technician’s mobile device. Similar to the... Read more