Amanda Nichols is the manager of industry marketing for the services and distribution practice group at Kronos Incorporated. In this role, Amanda helps lead product direction and go-to-market strategies for several target industries, including field and contract services. She is also responsible for partnering across sales, services, product development, and customer support to achieve customer satisfaction goals.
In today’s client-centric field service industry, frontline managers are under tremendous pressure to manage a large workforce of remote (and, at times, widely dispersed) employees. Even though high turnover and frequent last-minute changes are the norm, field service... Read more