Abhishek Khetan is assistant vice president of IOT and analytics within the digital division at Genpact. With over 16 years of experience in consulting and solution development harnessing emerging technologies, Abhishek is currently helping customers with digital transformation in aftermarket services value chain. Previously, he served as managing consultant, digital operations and offering leader — IOT & analytics at IBM. He holds a graduate degree in instrumentation & control engineering (NIT Trichy, India) and a post-graduate degree in industrial management (NITIE Mumbai, India).
It’s no easy task to scale a technology implementation. But there’s good news: With proper planning and execution, the benefits should make the effort worthwhile. That was certainly our experience at Genpact. Adopting field service management technology is a... Read more
It’s an era of differentiated customer service experience. Today, one of the biggest challenges that companies face is to deliver a service experience that is consistent with the company’s strategic positioning, streamlined throughout the customer journey and... Read more